# Service Hub Software **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [May 12, 2026, 10:12am UTC](https://community.hubspot.com/t/service-hub-software/149262 "2026-05-12T10:12:27Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![MiwonSP](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@MiwonSP](https://community.hubspot.com/u/MiwonSP)\ **Post date:** [May 12, 2026, 10:12am UTC](https://community.hubspot.com/t/service-hub-software/149262/1 "2026-05-12T10:12:27Z")
![Intro Kcheck 2026-05-12 11.28.35.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/fc883b624e52652e5e3a37bf42e0d0c16d535a43.png) At 11:28 ![Intro Kcheck 2026-05-12 11.56.54.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/f3fab26dca815cf204e6e08221dadcd31547ff1f.png) At 11:56 Hello, team, I am taking the certification course on Service Hub Software. I follow every step indicated so I took the knowledge check until the end several times and I have seen the check icon appeared, and if I open the same page, it doesnt say I have validated the test. I really want to achieve the certification so what’s happend is so annoying! Can you fix the issue? ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [May 13, 2026, 12:58am UTC](https://community.hubspot.com/t/service-hub-software/149262/2 "2026-05-13T00:58:25Z")
Hey @MiwonSP, Thanks for posting in the Community! I’m taking a look at your progress on the backend, and I can see that you’re missing a handful of course requirements (i.e. videos, quizzes, and practical exercises). Are you able to record a screen share of your progress on your end (we use [Loom](https://www.loom.com/) - it’s free)? This will help us better understand where we might be able to assist! Shane, Senior Community Moderator