We also need an option to print/export emails, it’s crazy you don’t have it and this feature request was created over 5½ years ago.
In the meantime, a workaround is to forward the conversation to yourself at an email address that uses a “normal” email client, and then print/export the full email thread from that client instead. It’s a nasty way to have to do it, but works.
Hi everyone, Sophie from the Service Hub product team here with an update: conversation printing is now available in help desk. Within an individual ticket, click the Actions menu > select print ticket. This will print the contents of the conversation on the ticket. The ability to include ticket properties when printing is currently in development, with a target release of Q1.
I also want to acknowledge that this specific request is for printing in the conversations inbox, which is not currently on the roadmap with help desk serving as the new home base for support teams in HubSpot. That said, we will continue to monitor this request as we look to prioritize future planning, so any additional context and use cases is very helpful. Thank you for your understanding, and for taking the time to share your feedback!
