# Server Error: Unable to create inbox

**URL:** <https://community.hubspot.com/t/server-error-unable-to-create-inbox/157822>\
**Category:** Sales Email\
**Tags:** email\
**Created:** [September 2, 2026, 3:13pm UTC](https://community.hubspot.com/t/server-error-unable-to-create-inbox/157822 "2026-09-02T15:13:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![itsivanwee](https://avatars.discourse-cdn.com/v4/letter/i/b4bc9f/32.png) [@itsivanwee](https://community.hubspot.com/u/itsivanwee)\
**Post date:** [September 2, 2026, 3:13pm UTC](https://community.hubspot.com/t/server-error-unable-to-create-inbox/157822/1 "2026-09-02T15:13:09Z")

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Server Error: Unable to create inbox.

I did everything possible on IMAP etc and still not working:

### **Bluehost**

### **Spacemail**

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [September 2, 2026, 4:59pm UTC](https://community.hubspot.com/t/server-error-unable-to-create-inbox/157822/3 "2026-09-02T16:59:47Z")

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Hi @itsivanwee,

Welcome to the community! 🥳 👋

Setting up an inbox with third-party providers like Bluehost or Spacemail can definitely have some quirks come up. Here are a couple of resources that may get you pointed in the right direction!

- [Troubleshoot errors when connecting an inbox with IMAP and SMTP](https://knowledge.hubspot.com/connected-email/troubleshoot-imap-inbox-connection)

Additionally, this community thread could have some troubleshooting steps worth taking!

> [@Error: "Can't create inbox for this user"](https://community.hubspot.com/t/error-cant-create-inbox-for-this-user/67200/2?sort=top):
>
> Hi @JSanchezLiu, Thank you for reaching out to the Community! We usually see this error when HubSpot is unable to connect to the corresponding server on the given port. This could be because the server host name is incorrect and/or the port is incorrect. Could you please disconnect your inbox, log out of HubSpot, [clear your browser’s cache a](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache)nd then try to connect your inbox again by [following these instructions](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot#other-mail-provider-imap)(via “Advanced options”)? Thank you! Please also make sure that your IMAP & SMTP …

Please feel free to share any troubleshooting steps you’ve already tried and any relevant details so the community can better assist!

In the meantime, also tagging some of our top contributors to see if they have any additional thoughts here!

Hey @EugeneAtKiwi, @UlianaV, @Lnorden2 – do you have any suggestions for @itsivanwee on this?

Thank you!!

Sam, Community Manager

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**Author:** ![EugeneAtKiwi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/eugeneatkiwi/32/80399_2.png) [@EugeneAtKiwi](https://community.hubspot.com/u/EugeneAtKiwi)\
**Post date:** [September 2, 2026, 11:49pm UTC](https://community.hubspot.com/t/server-error-unable-to-create-inbox/157822/4 "2026-09-02T23:49:47Z")

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Hey @stassey , seems like the first link was taken down, so I guess [this article](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot#other-mail-provider-imap) should be helpful instead if this is an individual inbox or [this article](https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-and-customize-a-team-email-channel) if it’s a shared/team inbox.