# sequences sending outside the email send window

**URL:** <https://community.hubspot.com/t/sequences-sending-outside-the-email-send-window/97077>\
**Category:** CRM\
**Tags:** sequences\
**Created:** [January 4, 2024, 9:23am UTC](https://community.hubspot.com/t/sequences-sending-outside-the-email-send-window/97077 "2024-01-04T09:23:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![KF1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kf1/32/7115_2.png) [@KF1](https://community.hubspot.com/u/KF1)\
**Post date:** [January 4, 2024, 9:23am UTC](https://community.hubspot.com/t/sequences-sending-outside-the-email-send-window/97077/1 "2024-01-04T09:23:39Z")

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Hi, I have a workflow that triggers my sequences - the sequences are set to activate between 9 - 5 pm, but are sending at 2 am and other random times!

I have set the sequence window to 9-5 pm but not the workflow as this rescheduled the sends for the next day at 5 pm. This is too long of a delay if an enquire came in at say 6pm the day before, I want the sequence to send at 9 am the next day.

Looks as though I can send at silly-o-clock or set the workflow and have a long delay due to rescheduling.

Does anyone have a solution so a new customer gets the email as soon as the window opens and not outside the scheduled time?

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**Author:** ![DSharma02](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dsharma02/32/89701_2.png) [@DSharma02](https://community.hubspot.com/u/DSharma02)\
**Post date:** [January 4, 2024, 11:25am UTC](https://community.hubspot.com/t/sequences-sending-outside-the-email-send-window/97077/2 "2024-01-04T11:25:12Z")

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Hi @KF1 ,  
Instead of relying on a long delay in the workflow, consider using actions and conditions to control the timing or use time-based conditions in your workflow to check whether it’s within the sequence window before proceeding with sending emails.  
Hope this helps!  
Thanks

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<div class="post-metadata">

**Author:** ![KF1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kf1/32/7115_2.png) [@KF1](https://community.hubspot.com/u/KF1)\
**Post date:** [January 5, 2024, 9:09am UTC](https://community.hubspot.com/t/sequences-sending-outside-the-email-send-window/97077/3 "2024-01-05T09:09:55Z")

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Thanks for the reply. I don’t want to rely on long delays in the workflow - it’s out of my control. If I set the activation window in the workflow to match the sequence window it automatically reschedules to the end of the window the following day - instead of the start of the window. If I remove the timings in the workflow then it seems to bypass the settings in the sequence

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<div class="post-metadata">

**Author:** ![KF1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kf1/32/7115_2.png) [@KF1](https://community.hubspot.com/u/KF1)\
**Post date:** [January 5, 2024, 9:09am UTC](https://community.hubspot.com/t/sequences-sending-outside-the-email-send-window/97077/4 "2024-01-05T09:09:16Z")

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Thanks for the reply. I don’t want to rely on long delays in the workflow - it’s out of my control. If I set the activation window in the workflow to match the sequence window it automatically reschedules to the end of the window the following day - instead of the start of the window. If I remove the timings in the workflow then it seems to bypass the settings in the sequence