I have a sequence running where there is an A/B test in both of the first two emails of the sequence. Step 1 is testing different subject lines.
In Step 2, half of the emails include an image (a screenshot of our sales deck) and half of them don’t.
They went out this morning and HubSpot didn’t adhere to the personaliztion tags, even though it did in the first email (and it did in the Step 2 emails that don’t have an image).
Is there any way to fix this going forward or should I just not use the image feature?
Hi @CORegan! Welcome to the Community-- happy to have you here
I just did a quick A/B test from my own account using a template with personalization tokens and images but had no issues. Did you see this behavior with multiple contacts?
this is not common and there must have been a bug or issue for this behavior.
Given that you are an enterprise user I’d suggest that you contact support directly from your portal and create a ticket so that they can dig deeper and find the reson for this behavior.
Just go to the menu on the top right, type anything and click on contact us
