# Sequence Not Stopping After Receiving a Reply

**URL:** <https://community.hubspot.com/t/sequence-not-stopping-after-receiving-a-reply/116649>\
**Category:** Sales Hub Tools\
**Tags:** sequences\
**Created:** [September 19, 2024, 8:32am UTC](https://community.hubspot.com/t/sequence-not-stopping-after-receiving-a-reply/116649 "2024-09-19T08:32:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TKhairy](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@TKhairy](https://community.hubspot.com/u/TKhairy)\
**Post date:** [September 19, 2024, 8:32am UTC](https://community.hubspot.com/t/sequence-not-stopping-after-receiving-a-reply/116649/1 "2024-09-19T08:32:33Z")

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Hi,

Currently, we’re experiencing an issue where, even after receiving a reply, the sequence continues sending emails instead of stopping automatically as expected. According to the documentation, it should stop once a reply is received, so this seems like it might be a bug. Could someone assist us with resolving this?

Thank you!

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<div class="post-metadata">

**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\
**Post date:** [September 19, 2024, 10:10am UTC](https://community.hubspot.com/t/sequence-not-stopping-after-receiving-a-reply/116649/2 "2024-09-19T10:10:41Z")

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Hey @TKhairy

Have you checked this setting in your sequence Unenrollment criteria?  
Please make sure that the default setting to automatically unenroll contacts after receiving a reply is active.

: [Create and edit sequences](https://knowledge.hubspot.com/sequences/create-and-edit-sequences)

 ![Gaurav_Aggarwal_0-1726740530173.png](https://d2qpr2jzcazej7.cloudfront.net/original/1X/3ece85b104cfdf862458d71f9d0c0df445c66a7f.png)