# Sent from email address incorrect **URL:** \ **Category:** Email Marketing Tool\ **Created:** [February 12, 2024, 9:25pm UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005 "2024-02-12T21:25:28Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![CGutowski](https://avatars.discourse-cdn.com/v4/letter/c/9de0a6/32.png) [@CGutowski](https://community.hubspot.com/u/CGutowski)\ **Post date:** [February 12, 2024, 9:25pm UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005/1 "2024-02-12T21:25:28Z")
Hi. Customers are unable to respond to my emails sent through hubspot as the email address the customer sees as the email being sent from is [example=gmail.com@hubspotfree.net](mailto:example=gmail.com@hubspotfree.net) From what I see on the knowledge base, it should be [example.gmail.com@hubspotfree.net](mailto:example.gmail.com@hubspotfree.net) I have checked all my account settings and my email address is set up correctly. My customers are getting errors when replying saying the email address does not exist. Thanks! ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [February 12, 2024, 9:45pm UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005/2 "2024-02-12T21:45:33Z")
Hi @CGutowski, Has this happened on multiple occasions or only for one email? Can you confirm that the email address was entered correctly as shown in the [Knowledge Base article?](https://knowledge.hubspot.com/marketing-email/using-a-free-email-address-in-the-from-address-of-a-marketing-email) Josh ---
**Author:** ![CGutowski](https://avatars.discourse-cdn.com/v4/letter/c/9de0a6/32.png) [@CGutowski](https://community.hubspot.com/u/CGutowski)\ **Post date:** [February 12, 2024, 10:00pm UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005/3 "2024-02-12T22:00:11Z")
Hi Josh Yes the email address was entered correctly. And yes the error is received by more than one person. This is the error the customer receives: Your message wasn’t delivered to [cory=example.ca@hubspotfree.hs-send.com](mailto:cory=example.ca@hubspotfree.hs-send.com) because the domain [hubspotfree.hs-send.com](http://hubspotfree.hs-send.com) couldn’t be found. Check for typos or unnecessary spaces and try again. (I changed our website domain name to “example” in the above) ---
**Author:** ![RMandel](https://avatars.discourse-cdn.com/v4/letter/r/f0a364/32.png) [@RMandel](https://community.hubspot.com/u/RMandel)\ **Post date:** [July 5, 2024, 11:14pm UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005/4 "2024-07-05T23:14:28Z")
Hello, I was wondering if you ever got this fixed? I am having the same issue with my invoices ---
**Author:** ![JaredSmith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaredsmith/32/97852_2.png) [@JaredSmith](https://community.hubspot.com/u/JaredSmith)\ **Post date:** [February 23, 2024, 6:14am UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005/5 "2024-02-23T06:14:48Z")
I have had this exact same problem this week after many years of sending weekly stock lists to customers. Missed out on an order because of it. Hope if this will not happen in Monday when I send the next email out ---
**Author:** ![RichardAgencyNX](https://avatars.discourse-cdn.com/v4/letter/r/c4cdca/32.png) [@RichardAgencyNX](https://community.hubspot.com/u/RichardAgencyNX)\ **Post date:** [February 24, 2024, 11:33am UTC](https://community.hubspot.com/t/sent-from-email-address-incorrect/100005/6 "2024-02-24T11:33:54Z")
Same issue here. Oddly I had replies on Firday morning but it’s not working now.