Has anyone come across the issue of a contact record being given a value in this field above 0 after you import it into HubSpot?
The record hasn’t been sent anything so how can HubSpot give it a score above 0?
Does anyone know outside of email sends, how HubSpot calculates this property per contact record?
Hi @OMcKee9,
HubSpot retains some information email interactions (e.g. opt-outs) even after deleting a contact. Is there a chance that these records were previously deleted and recreated through the import?
If there is no chance that that has happened, I’d recommend reaching out to HubSpot support who can investigate in your HubSpot portal directly – something the members in this user-to-user community cannot.
Hope this helps!