This appears to be a big issue for a lot of people, there has been no response from hubspot…
It’s certainly making us think about moving elsewhere,
Having any replies go to an individuals mailbox, when you work on the basis of using a shared mailbox is far from ideal,
It creates a bad experience with customer, as they start receiving emails from a individual rather than the group mailbox, and they also start replying directly to this user.
So it breaks our internal processes and is far from ideal.