# Sending / Receiving emails **URL:** \ **Category:** Sales Hub Tools\ **Tags:** email-tracking\ **Created:** [February 21, 2017, 7:32pm UTC](https://community.hubspot.com/t/sending-receiving-emails/1042 "2017-02-21T19:32:23Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![montag](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/montag/32/29572_2.png) [@montag](https://community.hubspot.com/u/montag)\ **Post date:** [February 21, 2017, 7:32pm UTC](https://community.hubspot.com/t/sending-receiving-emails/1042/1 "2017-02-21T19:32:23Z")
Hey everyone, hope someone can help me out. Just recently we set up HubSpot and linked it to our outlook service and we are able to send emails out of the HubSpot system, but we are not receiving anything. The only thing we get is that the receipiant has opened / clicked on the email. But when the receipient replies to the email, we do not receive notification within HubSpot. Is this normal or am I doing something wrong? Thanks for the help ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [February 22, 2017, 10:25pm UTC](https://community.hubspot.com/t/sending-receiving-emails/1042/2 "2017-02-22T22:25:23Z")
Hey @montag welcome to the community. The tool is designed to give you a notification only when someone opens or clicks on a link in your email. To see their replies, you’ll have to check your email the old fashioned way. If you’re using Gmail, I know you can [enable instant notifications](http://www.omgchrome.com/enable-gmail-desktop-notifications/) similar to ours, however that’s a different service. Hope this helps! ---
**Author:** ![montag](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/montag/32/29572_2.png) [@montag](https://community.hubspot.com/u/montag)\ **Post date:** [February 22, 2017, 10:31pm UTC](https://community.hubspot.com/t/sending-receiving-emails/1042/3 "2017-02-22T22:31:06Z")
Is there at least a way to import the replies back into hubspot as this seems unproductive. Why even bother emailing from the contact list? I want to keep the correspondence at least noted in hubspot. ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [February 22, 2017, 10:45pm UTC](https://community.hubspot.com/t/sending-receiving-emails/1042/4 "2017-02-22T22:45:31Z")
HI @montag, as long as your inbox is connected the email replies should be automatically logged in the CRM. More details can be found here: [https://knowledge.hubspot.com/articles/kcs\_article/settings/how-to-setup-log-in-crm](https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-setup-log-in-crm)