# Sending Emails with Order Based properties

**URL:** <https://community.hubspot.com/t/sending-emails-with-order-based-properties/123023>\
**Category:** Email Marketing Tool\
**Tags:** marketing-email\
**Created:** [December 26, 2024, 3:06pm UTC](https://community.hubspot.com/t/sending-emails-with-order-based-properties/123023 "2024-12-26T15:06:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AWills\_123](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@AWills\_123](https://community.hubspot.com/u/AWills_123)\
**Post date:** [December 26, 2024, 3:06pm UTC](https://community.hubspot.com/t/sending-emails-with-order-based-properties/123023/1 "2024-12-26T15:06:02Z")

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I tried making a rich text module with a custom property that worked through a custom property called ‘sales\_rep’ and ‘sales\_rep\_email’ in the email as text, and they didn’t show up either. Is it possible to use order properties in emails, or am I missing something?

The HTML text was written like this:

\<p\>

{{ order.sales\_rep }}

{{ order.sales\_rep\_email}}

\<p\>

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<div class="post-metadata">

**Author:** ![Aakar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aakar/32/107785_2.png) [@Aakar](https://community.hubspot.com/u/Aakar)\
**Post date:** [December 26, 2024, 3:36pm UTC](https://community.hubspot.com/t/sending-emails-with-order-based-properties/123023/2 "2024-12-26T15:36:10Z")

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Hi [@AWills\_123](https://community.hubspot.com/t5/user/viewprofilepage/user-id/785273) -  
I believe “Order” object is unavailable as a personalization token in HubSpot marketing emails. Please check [this knowledgebase article for supported object/property.](https://knowledge.hubspot.com/website-pages/personalize-your-content#:~:text=Personalization%20tokens%20available%20for%20marketing%20emails)If you want to achieve this, I recommend creating a custom contact property and setting up workflows to populate its values based on the ‘order’ value. Additionally, use the new contact personalization token in your emails.  
Hope it helps. Thanks.

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<div class="post-metadata">

**Author:** ![AWills\_123](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@AWills\_123](https://community.hubspot.com/u/AWills_123)\
**Post date:** [December 26, 2024, 7:56pm UTC](https://community.hubspot.com/t/sending-emails-with-order-based-properties/123023/3 "2024-12-26T19:56:00Z")

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Thank you, I just have one other question, how would I set up this workflow to use the ‘order’ value?