Is it possible to send hubspot internal marketing notifications to unknown email id? But it worked in production using send email id and using some property.
Hi @vinayakhnr6,
Can you elaborate on what you mean by unknown email ID?
Generally no, an email notification can only be sent if the recipient has a known email address. It wouldn’t make sense to even attempt a send to a recipient without an email address.
Additionally, for internal email notifications in HubSpot, the recipient must be a user in your portal.
Internal marketing emails are an exception to that. This workflow action accepts free input.
Best regards
It’s not possible to send internal email notification to an email address not tied to a HubSpot user. It must be a HubSpot user profile to receive internal notifications.
Workaround:
Send a Slack notification (if you don’t to add as a HubSpot user)
Create as a contact and enroll that contact in the workflow to send notification emails (external)
Can be triggered through custom property & custom code action.
would you explain more on what are you trying to do? what’s the goal?
Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges.
Hi Karsten,
Actually, I want to send an email to an email address that is not present in HubSpot as a user or contact. I have selected “Send internal marketing email.”
We need to store the target email address in a property and then use the option “Use a contact property that stores an email address.” This approach is working in my production portal, but it is not working in the development portal.
Could you please help me understand why this might not be working in the development portal?
Thanks!
@vinayakhnr6 recipients as part of that workflow action must meet the regular requirements for marketing email sending:
- Contact has marketing contact status
- Contact cannot be opted out of subscription type chosen for email
- if GDPR settings are enabled: contact must be opted into subscription type chosen for email
If you have made sure of all of that and it’s still not working, please share a screenshot of the workflow actions log for the affected contact(s).
Hi @vinayakhnr6, let me know if I’m wrong. You want to send an email notification to an email address that isn’t a HubSpot user, but they may be in your contact list. If so, it can be done.
Yes, it can be done. You can select the “Send Internal Marketing Email” option and select a pre-built automated marketing email template. It should work that way.
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Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges.