# Sender email domain issue **URL:** \ **Category:** Email Marketing Tool\ **Tags:** sales-email, free, email-deliverability\ **Created:** [November 14, 2024, 9:20am UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475 "2024-11-14T09:20:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ONDAFC](https://avatars.discourse-cdn.com/v4/letter/o/f14d63/32.png) [@ONDAFC](https://community.hubspot.com/u/ONDAFC)\ **Post date:** [November 14, 2024, 9:20am UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/1 "2024-11-14T09:20:55Z")
Hi there, We are a hubspot free user and weekly we send out emails to contact lists. However since a couple of weeks it seems like something changed and suddenly the sender email domain appears with a strange hubspot free address and not with our Company Name anymore as it used to be. Our customers receive now emails from [hello=ondafc.com@hubspotfree.eu1.hs-send.com](mailto:hello=ondafc.com@hubspotfree.eu1.hs-send.com). It suddenly doesnt show our from name normal in the inbox of our users but just this email address. [Screenshot-2024-11-11-at-12-53-19 hosted at ImgBB — ImgBB](https://ibb.co/9psBCtk) We didnt change anything in our settings. We looking forward for your help in order to solve this. Or share with me how to solve this. Thanks a lot! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 14, 2024, 9:23am UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/2 "2024-11-14T09:23:55Z")
Hi @ONDAFC, This is expected behavior in the free products and can only be removed by upgrading to one of the Starter subscriptions mentioned at the beginning of this article and then authenticating your sending domain: [Manage your email authentication](https://knowledge.hubspot.com/marketing-email/manage-email-authentication-in-hubspot) If you haven’t experienced this so far, you were lucky – either due to a fluke or due to your HubSpot portal maybe belonging to a group of users that where this wasn’t enforced yet. Best regards ---
**Author:** ![JAffeldt](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@JAffeldt](https://community.hubspot.com/u/JAffeldt)\ **Post date:** [November 14, 2024, 8:32pm UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/3 "2024-11-14T20:32:51Z")
Hello, we are also experiencing this issue but we do have a starter subscription and have authenticated the sending domain. Can you advise if there is anything else we should be doing to get that to send as our company name? We are considering getting rid of hubspot for this reason, it looks very unprofessional. Thank you for any help!! ---
**Author:** ![JAffeldt](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@JAffeldt](https://community.hubspot.com/u/JAffeldt)\ **Post date:** [November 20, 2024, 8:01pm UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/4 "2024-11-20T20:01:10Z")
We do have a starter subscription. Why would this still be happening with one? ---
**Author:** ![VeroniqueL](https://avatars.discourse-cdn.com/v4/letter/v/5f8ce5/32.png) [@VeroniqueL](https://community.hubspot.com/u/VeroniqueL)\ **Post date:** [January 17, 2025, 1:30pm UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/5 "2025-01-17T13:30:23Z")
hello, I see that the problem has not been corrected. We had high hopes for the paid version of hubspot, but we’re going to have to use another tool because we can’t afford to have a truncated display name in our communication campaigns. ---
**Author:** ![Balaji\_Mavlers1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/balaji_mavlers1/32/59061_2.png) [@Balaji\_Mavlers1](https://community.hubspot.com/u/Balaji_Mavlers1)\ **Post date:** [December 5, 2024, 6:56am UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/6 "2024-12-05T06:56:59Z")
You’re facing an issue with HubSpot sending emails from a strange sender address instead of your company’s domain. This usually happens if your domain hasn’t been authenticated properly. HubSpot might be defaulting to its own server’s email domain because your custom domain isn’t set up to send emails correctly. To fix this, make sure you’ve set up \*\*SPF\*\*, \*\*DKIM\*\*, and \*\*DMARC\*\* records for your domain in HubSpot. This is necessary to authenticate your domain and ensure your emails are sent from your company’s email address rather than HubSpot’s default one. You can find these settings in HubSpot under \*\*Email Settings\*\* \> \*\*Domains & URLs\*\*. If you’re using the free version of HubSpot, there could also be some limitations around customizations like the “From Name” and “From Address”. Double-check those settings too, and make sure they match your preferences. If these settings are already configured and you’re still seeing the issue, it might be a good idea to reach out to HubSpot support, as they can provide more specific guidance for your account. ---
**Author:** ![Angelica121](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@Angelica121](https://community.hubspot.com/u/Angelica121)\ **Post date:** [March 22, 2025, 11:14pm UTC](https://community.hubspot.com/t/sender-email-domain-issue/120475/7 "2025-03-22T23:14:52Z")
We’re experiencing an issue where **HubSpot forms** on our website are not syncing correctly to the **CRM**. - Some form submissions are being **delayed** , while others never appear in the CRM. - No changes were made to the **form fields** or **workflow settings**. - Checked HubSpot **email notifications** , and they are being sent but missing some form entries. - Tested alternative platforms like [https://getpoliceclearanceph.com/](https://getpoliceclearanceph.com/) where form submissions work smoothly. Could this be due to **HubSpot’s API rate limits** or a problem with form embed codes?