# Send proactive message through chat

**URL:** <https://community.hubspot.com/t/send-proactive-message-through-chat/29470>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** chat\
**Created:** [December 22, 2020, 2:50pm UTC](https://community.hubspot.com/t/send-proactive-message-through-chat/29470 "2020-12-22T14:50:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![vkasoff](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vkasoff/32/24227_2.png) [@vkasoff](https://community.hubspot.com/u/vkasoff)\
**Post date:** [December 22, 2020, 2:50pm UTC](https://community.hubspot.com/t/send-proactive-message-through-chat/29470/1 "2020-12-22T14:50:52Z")

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We installed a chatlow for our SaaS platform to replace Intercom and it has been great, so far. One way we could proactively communicate important information to specific clients was by sending them a proactive chat into our platform. Is this possible? Has anybody found a workaround?

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**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\
**Post date:** [December 30, 2020, 11:52am UTC](https://community.hubspot.com/t/send-proactive-message-through-chat/29470/2 "2020-12-30T11:52:27Z")

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Hi @vkasoff

True proactive messaging isn’t an option yet in HubSpot. The closest you can get currently is by configuring the display options to preview the welcome message and/or pop open the chat pane when a condition is met.

From: [Create a live chat / Display - customize the live chat’s appearance](https://knowledge.hubspot.com/chatflows/create-a-live-chat#3-display-customize-the-live-chat-s-appearance)

"On the Desktop tab, select the radio button next to the preferred display behavior:

- Pop open the welcome message as a prompt: display a preview of the welcome message above the chat widget.
- Only show the chat launcher: only display the chat launcher so visitors have to click to open the chat window.
- Show the welcome message then pop open the chat when a trigger is met: display a preview of the welcome message and open the chat widget when a trigger is met or when the visitor clicks on the widget, whichever comes first."

Hope this helps.