Is there any way to create an automation that send a pre-made email if there is no reply after a few days of inactivity in a ticket?
So far I have this:
However I want to send a reminder and not close the ticket. And after 3 more days without reply the ticket can be closed.
Hi @MrSannel,
If you first want to send a reminder and then close the ticket after a few days of inactivity, you could add that email send above the “Set property value” action.
After that email send, you would then add a delay (e.g. 3 more days) and then use an branch action to check whether the Last customer reply date is still not updated (e.g. more than 6 days ago). If no, the branch would be a dead-end. If yes, you could close the ticket.
Let me know if you have any follow-up questions or need more details!
Thanks! I just read the text in this section:
I thought that would sent an email to all contacts in hubspot… my bad. Thanks for the advice about delay in 6 days afterwards.
