# Send later feature not working **URL:** \ **Category:** CRM\ **Tags:** free\ **Created:** [May 8, 2025, 6:21am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238 "2025-05-08T06:21:19Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![EMorrell2](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EMorrell2](https://community.hubspot.com/u/EMorrell2)\ **Post date:** [May 8, 2025, 6:21am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/1 "2025-05-08T06:21:19Z")
Hey everyone Hoping someone can help me! I Am having the following problem: I can’t use the send later function - when I click that button it just goes grey adn does nothing! My inbox is connected and I can send now so I don’t think that is the problem - anyway I send from hubspot rather than my inbox. I’ve also not exceeded my email limit. Any ideas??!!! TIA ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [May 8, 2025, 6:23am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/2 "2025-05-08T06:23:10Z")
Hi @EMorrell2, Which browser are you using, have you tried another browser? Have you tried clearing cache/cookies? Is there a tool-tip when you hover your mouse over the button once it turns gray? Best regards ---
**Author:** ![EMorrell2](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EMorrell2](https://community.hubspot.com/u/EMorrell2)\ **Post date:** [May 8, 2025, 8:31am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/3 "2025-05-08T08:31:44Z")
Hi @karstenkoehler Thanks for your message! I have tried it in a new browser and clearing my cache. Neither workds. The tip says “Send Later isn’t available for Hubspot Hosted email accounts” but I don’t know what that means. Also I have used send later before! Does tht make sense? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [May 8, 2025, 6:16pm UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/4 "2025-05-08T18:16:27Z")
@EMorrell2 can you double check which email account you’re sending this from (in the email composer)? It sounds like this may have changed to a fallback address of a conversations inbox. Make sure your personal email is connected (in the settings) and selected as sender address ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [May 8, 2025, 6:16pm UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/5 "2025-05-08T18:16:30Z")
@EMorrell2 can you double check which email account you’re sending this from (in the email composer)? It sounds like this may have changed to a fallback address of a conversations inbox. Make sure your personal email is connected (in the settings) and selected as sender address ---
**Author:** ![EMorrell2](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EMorrell2](https://community.hubspot.com/u/EMorrell2)\ **Post date:** [May 9, 2025, 8:12am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/6 "2025-05-09T08:12:20Z")
Hi @karstenkoehler Thanks for this idea. The email address is the correct sender email so that isn’t the problem. ---
**Author:** ![David25](https://avatars.discourse-cdn.com/v4/letter/d/e5b9ba/32.png) [@David25](https://community.hubspot.com/u/David25)\ **Post date:** [May 14, 2025, 12:04am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/7 "2025-05-14T00:04:15Z")
I’m having exactly the same issue with no help from chat support. ---
**Author:** ![EMorrell2](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EMorrell2](https://community.hubspot.com/u/EMorrell2)\ **Post date:** [May 27, 2025, 8:13am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/8 "2025-05-27T08:13:11Z")
Chat support is basically sales support for free version users ---
**Author:** ![RAdam](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@RAdam](https://community.hubspot.com/u/RAdam)\ **Post date:** [August 4, 2025, 11:15am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/9 "2025-08-04T11:15:27Z")
I have the same issue. Can it be fixed? ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [August 4, 2025, 5:08pm UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/10 "2025-08-04T17:08:42Z")
Hi @RAdam, I see that you are not able to use the ‘Send Later’ functionality when sending a Sales email. Can you confirm that your [inbox is successfully connected in Hubspot](https://knowledge.hubspot.com/one-to-one-email/schedule-a-one-to-one-email-from-the-crm#:~:text=Please%20note%3A%20your%20inbox%20must%20be%20successfully%20connected%20in%20order%20to%20schedule%20an%20email%20for%20later.%20Gmail%2C%20Office%20365%2C%20and%20IMAP%20connected%20inboxes%20support%20the%20send%20later%20feature%20when%20scheduling%20emails%20from%20the%20CRM.) under Settings \> General \> Email? Are you also able to reproduce this in an[incognito window](https://community.hubspot.com/t5/Lead-Capture-Tools/Why-use-incognito-windows-for-troubleshooting-forms/m-p/469462)? -Cassie Community Manager ---
**Author:** ![EMorrell2](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EMorrell2](https://community.hubspot.com/u/EMorrell2)\ **Post date:** [October 22, 2025, 10:37am UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/11 "2025-10-22T10:37:46Z")
I have tried it in Safari and Firefox, I’ve cleared all the cache / cookies and there is no tool-tip. I have worked out that it only happens if I am trying to reply to an email sent by the client / prospect. If it’s a brand new email it works fine. ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [October 30, 2025, 7:29pm UTC](https://community.hubspot.com/t/send-later-feature-not-working/131238/12 "2025-10-30T19:29:19Z")
Hey @EMorrell2 - thanks for following up here! I’d like to re-tag @karstenkoehler to see if he has any further ideas of what may be causing this behavior. Shane, Senior Community Moderator