Hello! You can achieve this by setting up an automated system to track ticket closures and trigger a CES email after every 10 closed tickets. Here’s a step-by-step approach:
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Ticket Tracking System Integration: Ensure your ticketing system can track the number of closed tickets per contact. If not, consider using a CRM or a customer support platform that can integrate with your ticketing system.
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Automation Tool: Use an automation tool like Zapier, Integromat, or a similar service that can connect your ticketing system to your email service.
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Create a Workflow:
- Trigger: Set up a trigger that activates every time a ticket is closed.
- Count Tickets: Use a counter to track the number of tickets closed for each contact.
- Conditional Step: Add a condition to check if the count reaches 10. If it does, proceed to send the CES email.
- Reset Counter: Once the email is sent, reset the counter to zero.
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Email Service: Configure your email service to send out the CES survey when triggered by the automation tool.
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Testing: Test the workflow with a few sample contacts to ensure it works as intended without sending duplicate surveys.
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Monitor and Adjust: Monitor the process and adjust the workflow if necessary to handle any exceptions or errors.
This method ensures that your clients receive a survey every 10 closed tickets, avoiding survey fatigue and providing valuable CES data. I implemented same techniques for my DTF UK Print Business