In my scenario, we have a form that asks a qualifying question with radio button options. I’d like to take some of those replies and send an automated email, with others I’d like the form submission notification to go to our sales team.
I can do this with a workflow, custom email, and lots of personalization - but that is an excessive amount of work. Plus, the form submission has a button that goes directly to the contact record. I can’t dynamically create a button with personaliztion to include the record id, so I have to provide a full url in my email to sales.
If I could send the form submission notification based on if/then it would save a ton of time.