# Send a WhatsApp template using API. **URL:** \ **Category:** APIs & Integrations\ **Created:** [August 20, 2025, 5:55pm UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314 "2025-08-20T17:55:09Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![VMartins5](https://avatars.discourse-cdn.com/v4/letter/v/e19adc/32.png) [@VMartins5](https://community.hubspot.com/u/VMartins5)\ **Post date:** [August 20, 2025, 5:55pm UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314/1 "2025-08-20T17:55:09Z")
I’m trying to send WhatsApp messages with quick replies via API (Meta and WhatsApp Business are already connected), but I can’t find any instructions in the documentation. Using this endpoint: POST /conversations/v3/conversations/threads/{threadId}/messages The documentation doesn’t explain how to include quick replies. I assumed the only way to do this is via pre-approved WhatsApp templates, but I don’t see how to achieve it. I noticed the WHATSAPP\_TEMPLATE\_METADATA option under attachments, but I cannot find any explanation about how to use it. Is there a documented way to send messages with quick replies? ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [August 21, 2025, 1:16am UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314/2 "2025-08-21T01:16:00Z")
Hey @VMartins5 - thanks for posting in the Community! I’ve been reading through our [documentation on the messages API currently in beta](https://developers.hubspot.com/docs/guides/api/conversations/inbox-and-messages), which mentions quick replies. Is this the documentation you were referencing in your post? As this is a little beyond my knowledge base, I’d like to tag in some API experts to see what may be happening here! @dsmarion, @Gonzalo, and @nickdeckerdevs1 - any thoughts on how @VMartins5 may be able to achieve including quick replies? Shane, Community Manager ---
**Author:** ![jlorienz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jlorienz/32/208811_2.png) [@jlorienz](https://community.hubspot.com/u/jlorienz)\ **Post date:** [September 11, 2025, 12:35pm UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314/3 "2025-09-11T12:35:44Z")
> * * * > > @VMartins5 wrote: > > I’m trying to send WhatsApp messages with quick replies via API (Meta and WhatsApp Business are already connected), but I can’t find any instructions in the documentation. [ > > Cabinet Makeovers Maine > > ]([https://mainecabinetcompany.com/](https://mainecabinetcompany.com/)) > > Using this endpoint: > > POST /conversations/v3/conversations/threads/{threadId}/messages > > The documentation doesn’t explain how to include quick replies. I assumed the only way to do this is via pre-approved WhatsApp templates, but I don’t see how to achieve it. I noticed the WHATSAPP\_TEMPLATE\_METADATA option under attachments, but I cannot find any explanation about how to use it. > > Is there a documented way to send messages with quick replies? > > * * * WhatsApp quick replies (interactive buttons) can’t be sent with the Conversations API alone—you must use the **WhatsApp Cloud or Business API interactive message format**. Meta requires a **pre-approved template** with “interactive” type and buttons defined in the template’s JSON. ---
**Author:** ![FGless](https://avatars.discourse-cdn.com/v4/letter/f/3ec8ea/32.png) [@FGless](https://community.hubspot.com/u/FGless)\ **Post date:** [November 28, 2025, 10:37am UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314/4 "2025-11-28T10:37:23Z")
I am also missing a way to use the API to send pre-approved templates. They all have an ID, both within HubSpot and Meta. Should be possible and is actually an important piece missing in the current WhatsApp integration. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [November 28, 2025, 10:59am UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314/5 "2025-11-28T10:59:27Z")
Hi @FGless and Happy Friday! 🎊 Thank you for sharing your valuable feedback with the HubSpot Community, I’ve shared your input with our internal team as well. I’d also love to connect you with our wonderful Top Experts: Hi @Anton, [@sylvain\_tirreau](https://community.hubspot.com/t5/user/viewprofilepage/user-id/601366) and @SteveHTM have any of you tried sending WhatsApp templates with quick replies via the HubSpot API? If so, do you have any insights or tips you could share with @FGless, please? Thank you all so much for your help, and wishing everyone a fantastic weekend! Bérangère ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [December 16, 2025, 11:55am UTC](https://community.hubspot.com/t/send-a-whatsapp-template-using-api/138314/6 "2025-12-16T11:55:35Z")
Hi @FGless, I wanted to follow up and let you know that the API currently doesn’t support sending WhatsApp messages. We wanted to let you know that we heard your feedback, it’s so valuable! In response, we’ve updated the “[Send messages to threads](https://developers.hubspot.com/docs/api-reference/conversations-conversations-v3/guide#send-messages-to-threads)” documentation to clarify this point. Thanks again for sharing your feedback with us, we really appreciate it. It helps improve HubSpot for our whole Community. Have a wonderful day! 🌞 Bérangère