Selecting the feedback/happy faces within the Survey emails

Service Hub Tips, Tricks & Best Practices
1

Hi All

Does anyone know if it is possible to add the survey questions eg the happy/neutral and unhappy faces/Recommendation select to the main text of the email and have it submit from there?

As currently the template only offers the option to click on the faces and then goes through to a 2nd page.

Am looking to have the submission and click all done on the first page of the email.

This would mean they receive the email.

Click the face they want and then select would they recommend, and then submit via the email itself

Long shot but guessing the 2nd page is where the data is captured and then submitted?

Thanks in advance

Matt

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2

Hey @MPalmer6! This would be a great feature. A one-click response would likely increase the amount of responses you get overall.

@Phil_Vallender consulted with a community member about a Single-question email survey integration, so maybe he can provide some advice on the tracking configuration here.

Alternatively, @karstenkoehler assisted another community member in creating a Survey within the Marketing Email Using Buttons. This would be another great option to automate.

Best,

Kennedy

3

Hi Kennedy

Thank you for your reply, I will take a look at these :slightly_smiling_face:

Thanks again

Matt