We’ve been using Husbpot for several years without many issues, but it seems that around October of last year, our Shopify mapping changed. SKUs are not mapped but now either are line items. Product names also don’t seem to be shared from Shopify orders to Hubspot. Random Shopify orders occasionally contain the correct line item, but there doesn’t seem to be a rhyme or reason behind it. For those of you who use Shopify, how do you create Hubspot lists based on products purchased?? I have workflows created that are now inactive because the triggers (line item and product name) are no longer appearing from Shopify. I’m at a loss.
Hi @WeatherFlow,
Thanks for reaching out to the Community!
After reviewing your inquiry, I can see that another community user:@Torien has already addressed it here, recommending that you ensure to have the latest version of the connector for Shopify in HubSpot. This update should help resolve the issue you are facing and ensure seamless integration between the two platforms.
Best,
Diana
How do I know if I have the latest version??
Hi @WeatherFlow,
There are installation steps and necessary permissions required to install the latest version, which you can find as detailed below.
Please note: if you’re installing the Shopify integration after December 2, 2023, please refer to this article for the steps to install the integration.
Best,
Diana
We already have Shopify installed. How can I tell if it’s the latest version? There are no alerts warning that it’s out of date.
Hi @WeatherFlow,
If you installed the integration before the date mentioned above, you may have the previous version as the latest version has been available since that date.
Regards,
Diana