# see ticket notes in helpdesk

**URL:** <https://community.hubspot.com/t/see-ticket-notes-in-helpdesk/107862>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [May 23, 2024, 3:02pm UTC](https://community.hubspot.com/t/see-ticket-notes-in-helpdesk/107862 "2024-05-23T15:02:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aa-craftboxx](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@aa-craftboxx](https://community.hubspot.com/u/aa-craftboxx)\
**Post date:** [May 23, 2024, 3:02pm UTC](https://community.hubspot.com/t/see-ticket-notes-in-helpdesk/107862/1 "2024-05-23T15:02:10Z")

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Actually you only see the ticket notes in the crm and not in the helpdesk. If you have an imported ticket from the integration it has no e-mail conversation so it is impossible to make comments in this ticket. For more details, it is necessary to fill the ticket manually with some notes. You can fill and see the notes in the crm, but not in the helpdesk. That really interrupts the working flow. So you always have to switch to the other part. It would be nice to see the ticket notes in the helpdesk too or you can always make comments in it.

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**Author:** ![AGehrke](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/agehrke/32/42408_2.png) [@AGehrke](https://community.hubspot.com/u/AGehrke)\
**Post date:** [January 12, 2026, 10:04pm UTC](https://community.hubspot.com/t/see-ticket-notes-in-helpdesk/107862/2 "2026-01-12T22:04:33Z")

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I agree, even with the update with notes in helpdesk, we have some users that can’t use helpdesk because of seat limitations and work out of CRM tickets, which later get assigned to the actual helpdesk users. I would like for them to be able to write notes in the notes section then send it to helpdesk without needing another customer property. Even a side card would be nice to see the notes created.