# Second user email integration

**URL:** <https://community.hubspot.com/t/second-user-email-integration/20562>\
**Category:** Outlook Sales Extension\
**Created:** [May 4, 2020, 1:04pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562 "2020-05-04T13:04:04Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![leonardkay](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leonardkay/32/32521_2.png) [@leonardkay](https://community.hubspot.com/u/leonardkay)\
**Post date:** [May 4, 2020, 1:04pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562/1 "2020-05-04T13:04:04Z")

</div>

Hi,

I’ve set up a colleague as a second user & want to integrate her outlook account. Whenever I try to connect the two it connects with Microsoft 365 but then just sees my email address?

What am I doing wrong?

Thanks

Len

---

<div class="post-metadata">

**Author:** ![ElyshaShave](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elyshashave/32/48445_2.png) [@ElyshaShave](https://community.hubspot.com/u/ElyshaShave)\
**Post date:** [May 4, 2020, 2:38pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562/2 "2020-05-04T14:38:44Z")

</div>

Hi Len,

I am more than happy to help you solve this issue. Are you doing all of this from your computer?

To be able to connect more than one email account, the email account owner will need to follow the steps, [here](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot), to integrate their email account to their user within HubSpot.

The reason why you are having issues is because it sounds like you are signed in to your user on HubSpot which is why it keeps wanting to connect your email.

I hope this helps.

Elysha Shave

Inbound Specialist

> **[HubSpot Elite Partner | HubSpot Services | BBD Boom](https://www.bbdboom.com/)**
>
> BBD Boom is a HubSpot Elite Partner Agency. We help ambitious B2B companies grow faster with marketing, sales and service solutions. Get in touch today.

---

<div class="post-metadata">

**Author:** ![willsmith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willsmith/32/24674_2.png) [@willsmith](https://community.hubspot.com/u/willsmith)\
**Post date:** [May 4, 2020, 2:43pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562/3 "2020-05-04T14:43:28Z")

</div>

Hi @leonardkay

Is this for a personal email or team email?

I am assuming this is for personal email integrations:  
If you are trying to set up your colleague’s personal email, that is something your colleague will need to do this for themselves. HubSpot allows teams to work together, however, each team member’s HubSpot portal is unique to the user.  
If your colleague is a little “tech-nervous” I recommend jumping on a video chat of some kind, have them share their screen with you, and walk them through the process.

I hope this helps. If it does, please mark it as a solution to help the rest of the HubSpot community. Thank you!

---

<div class="post-metadata">

**Author:** ![leonardkay](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leonardkay/32/32521_2.png) [@leonardkay](https://community.hubspot.com/u/leonardkay)\
**Post date:** [May 4, 2020, 3:01pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562/4 "2020-05-04T15:01:10Z")

</div>

Hi Will,

we both have email addresses & use outlook 365. My colleague is logged into hubspot in her own right, but whenever we try to integrate the email with outlook it contacts 365 (where I am the main account holder) and comes back with my email address?

I can’t get it to integrate with her email account?

Thanks

Len

---

<div class="post-metadata">

**Author:** ![willsmith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willsmith/32/24674_2.png) [@willsmith](https://community.hubspot.com/u/willsmith)\
**Post date:** [May 4, 2020, 3:04pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562/5 "2020-05-04T15:04:00Z")

</div>

@leonardkay ,  
Have you tried an incognito window and/or logging out of your Office 365 and then tried the integration?

---

<div class="post-metadata">

**Author:** ![leonardkay](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leonardkay/32/32521_2.png) [@leonardkay](https://community.hubspot.com/u/leonardkay)\
**Post date:** [May 4, 2020, 3:26pm UTC](https://community.hubspot.com/t/second-user-email-integration/20562/6 "2020-05-04T15:26:56Z")

</div>

It turns out my 365 login was cached & kept going to my account not hers, thank you for your help all!