# Second reminder for feedback survey **URL:** \ **Category:** HubSpot Ideas\ **Tags:** feedback-surveys\ **Created:** [August 15, 2022, 12:05pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974 "2022-08-15T12:05:54Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![PReister](https://avatars.discourse-cdn.com/v4/letter/p/ba8739/32.png) [@PReister](https://community.hubspot.com/u/PReister)\ **Post date:** [August 15, 2022, 12:05pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/1 "2022-08-15T12:05:54Z")
We sent out a feedback survey before summer and now wanted to send a reminder email to those who did not reply because it might have been ignored since people were on holidays. The reminder mail in the survey was already acivated and there was no obvious way to extract the contact that I would like to send the reminder email to (those who received it already but did not complete the survey). So I had to go through a lengthy process with a luckily super nice and helpful member of the customer support team and we managed to create a contact list. However, it was rather complicated and I think it would be great to create a tool that makes it easy either to send a second reminder email to those who did not complete the survey or to at least extract the contacts. ---
**Author:** ![GFMirMon](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gfmirmon/32/43902_2.png) [@GFMirMon](https://community.hubspot.com/u/GFMirMon)\ **Post date:** [October 4, 2022, 11:07am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/2 "2022-10-04T11:07:22Z")
We’re going to need this too. I can see that if you have a one-question NPS survey, the automation exists for there to be a chase email, but this isn’t built int for custom surveys as far as I can see. ---
**Author:** ![TLutz](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@TLutz](https://community.hubspot.com/u/TLutz)\ **Post date:** [October 31, 2022, 7:37pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/3 "2022-10-31T19:37:05Z")
This is a huge issue for us right now. We had the ability to send a 2nd reminder from our last NPS survey and are in the middle of a survey cycle right now and have now lost that ability. How quickly can we get this changed? ---
**Author:** ![MSysthen](https://avatars.discourse-cdn.com/v4/letter/m/ecccb3/32.png) [@MSysthen](https://community.hubspot.com/u/MSysthen)\ **Post date:** [May 2, 2023, 9:40am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/4 "2023-05-02T09:40:01Z")
We have the same issue right now, it could be very useful to us to send a second reminder a week after the first email sent. ---
**Author:** ![CassieP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cassiep/32/33328_2.png) [@CassieP](https://community.hubspot.com/u/CassieP)\ **Post date:** [July 17, 2023, 8:44am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/5 "2023-07-17T08:44:53Z")
Once a customer feedback survey has been sent it would be great to email recipients a reminder if they have not yet responded. ---
**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\ **Post date:** [September 6, 2023, 5:00pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/6 "2023-09-06T17:00:25Z")
Hi @CassieP, I believe you can [send an automatic reminder email](https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-loyalty-survey#automation) a defined amount of time after the original survey was sent (documentation [here](https://knowledge.hubspot.com/customer-feedback/customer-feedback-faqs#:~:text=Yes%2C%20you%20can%20send%20an,the%20original%20survey%20was%20sent.)). Hope this helps! Nicole ---
**Author:** ![RubKos](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rubkos/32/74736_2.png) [@RubKos](https://community.hubspot.com/u/RubKos)\ **Post date:** [December 19, 2023, 2:14pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/7 "2023-12-19T14:14:58Z")
Yes, but what I’d like to do is manually email everyone who hasn’t clicked on the link. This can’t be done right now ---
**Author:** ![AShukla38](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ashukla38/32/29042_2.png) [@AShukla38](https://community.hubspot.com/u/AShukla38)\ **Post date:** [August 4, 2023, 5:33am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/8 "2023-08-04T05:33:12Z")
Indeed, you can send reminders to those individuals. To do this, you must create a custom feedback survey and access the reminders feature under Automation. ![AShukla38_0-1691129339564.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/1/f16c0e5da20a21b07c2d1138c418d5face06aec9.png) ---
**Author:** ![KarynS](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@KarynS](https://community.hubspot.com/u/KarynS)\ **Post date:** [August 22, 2023, 8:11am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/9 "2023-08-22T08:11:05Z")
@AShukla38 hey there! Do you know how to preview that email? I am unable to find it when saving this setting and using the normal preview. ---
**Author:** ![emelie](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/emelie/32/54642_2.png) [@emelie](https://community.hubspot.com/u/emelie)\ **Post date:** [December 14, 2023, 8:46am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/10 "2023-12-14T08:46:50Z")
Yes that would be great! Which properties did you add to be able to filter a list on people you sent NPS survey but did not answer? ---
**Author:** ![RubKos](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rubkos/32/74736_2.png) [@RubKos](https://community.hubspot.com/u/RubKos)\ **Post date:** [December 19, 2023, 2:16pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/11 "2023-12-19T14:16:55Z")
Yes, we need to be able to do manually re-survey those who haven’t completed the survey!! ---
**Author:** ![PSriram](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@PSriram](https://community.hubspot.com/u/PSriram)\ **Post date:** [March 6, 2024, 7:18am UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/12 "2024-03-06T07:18:49Z")
Yes , this feature will be helpful. The system by default allows to send reminder within 7 days only. We should have the option to send periodic reminders say after 15 days, 1 month, 1.5 month etc…user should have the option to define the time frame and send a reminder as n when required. ---
**Author:** ![JJacada](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@JJacada](https://community.hubspot.com/u/JJacada)\ **Post date:** [April 3, 2024, 6:34pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/13 "2024-04-03T18:34:22Z")
Great idea - would be easier to be able to send email to the contacts by being able to create an email in email section or feedback but when it comes to recipients select feedback survey sent, clicked or submitted as contact lists to be able to send to. ---
**Author:** ![IsadoraLino](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isadoralino/32/27233_2.png) [@IsadoraLino](https://community.hubspot.com/u/IsadoraLino)\ **Post date:** [July 8, 2025, 5:59pm UTC](https://community.hubspot.com/t/second-reminder-for-feedback-survey/62974/14 "2025-07-08T17:59:56Z")
Sim, seria ótimo enviarmos disparo de lembretes para responder a pesquisa de satisfação.