Hi,
Hubspot provides 2 fields for phone numbers: (1) Phone number and (2) Mobile phone number. Obviously, we enter direct mobile phone numbers into the field - Mobile phone number, which occurs to be not considered when trying to search contact in the searching bar.
That complicates things in the following scenario:
- We do cold calls every day.
- Often, clients call us back.
- And before answering we need quickly to check who is calling. We can’t do it no with the searching bar.
The workaround is entering mobile phone numbers into a Phone number field, but isn’t that ridiculous?! Why we need Mobile phone number field (provided by Hubspot) then if we can’t use it in a full?
Please allow searching bar consider Mobile phone number value too when searching for the contacts.