# Search function not working on Mails from Tickets

**URL:** <https://community.hubspot.com/t/search-function-not-working-on-mails-from-tickets/45187>\
**Category:** Tickets & Conversations\
**Tags:** professional, conversations-inbox\
**Created:** [October 12, 2021, 6:26am UTC](https://community.hubspot.com/t/search-function-not-working-on-mails-from-tickets/45187 "2021-10-12T06:26:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Roosi\_Chris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/roosi_chris/32/71300_2.png) [@Roosi\_Chris](https://community.hubspot.com/u/Roosi_Chris)\
**Post date:** [October 12, 2021, 6:26am UTC](https://community.hubspot.com/t/search-function-not-working-on-mails-from-tickets/45187/1 "2021-10-12T06:26:25Z")

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Hi there.

We recently started using the Ticketing System in a small test “go-live”. Since then we are getting more and more tickets. One of my co-workers tried to search for a mail conversation he had within one of the tickets, but somehow the search wont find anything. Even if we try it with exactly the text used in this mails.

There is a e-mail filter for the search, but it wont do anything.

How can we search through this mail conversations?

Thank you in advance

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 12, 2021, 6:30am UTC](https://community.hubspot.com/t/search-function-not-working-on-mails-from-tickets/45187/2 "2021-10-12T06:30:25Z")

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Hi [@Roosi\_Chris](https://community.hubspot.com/t5/user/viewprofilepage/user-id/191337),

Are you referring to the HubSpot-wide search? This search is not a full-text search of… everything, unfortunately. It only crawls certain aspects of CRM records. For example, CRM records can only searched by email subject, not email content. More information here: [https://knowledge.hubspot.com/contacts/search-within-your-hubspot-account](https://knowledge.hubspot.com/contacts/search-within-your-hubspot-account)

To find a specific email, you could search under _Menu_ \> _Conversations_ \> _Inbox_ and once you’ve identified the contact, use your browser search to find information within the ticket record. Not ideal, I know, don’t shoot the messenger.

Best regards!

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<div class="post-metadata">

**Author:** ![Roosi\_Chris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/roosi_chris/32/71300_2.png) [@Roosi\_Chris](https://community.hubspot.com/u/Roosi_Chris)\
**Post date:** [October 12, 2021, 7:12am UTC](https://community.hubspot.com/t/search-function-not-working-on-mails-from-tickets/45187/3 "2021-10-12T07:12:44Z")

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Hi Karsten.

Alright, thank you for the Information. I tried you suggestion and it is working as i hoped. Mails are searchable and im able to find what im looking for.

Thank you very much for your fast response 🙂