Problem:Hubspot should genuinely consider rethinking their live CS approach particularly for tech issues. Its great there is live support but for tech issues its slow back and forth and screenshot etc. Its a bit frustrating frankly.
Solution: Screenshare-Video Assisted Support - The New Gold Standard
Apollo have started to implement this approach where a CS would jump on quick call to help you quickly fix your issue.
- Faster Customer Ticket handling - you CS team can support more customers
2.Customers feel attended to and happier
Think about! Test it! Can’t go wrong!
