Scheduled Email Did Not Send

Marketing & Content Hub Email Marketing Tool
1

Hi,

Wondering if I missed something when I created a marketing email to be sent today at 9am EST but it never sent? Here’s a screenshot showing what was in the setting to Schedule and Send. Any tips/tricks or things I needed to double-check, just let me know and thanks in advance for any help! :slightly_smiling_face:

Screenshot 2023-08-15 at 10.25.25 AM.png
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2

Hi @jennifer0123,

Can you specify what makes you think it was sent? Is it still showing as scheduled? Does it show 0 recipients? Is it still in draft mode?

Common mistakes include not clicking “Review and schedule” (the orange button in the top right corner).

If that’s not it, it might be one of these reasons: https://community.hubspot.com/t5/Email-Deliverability/Emails-not-delivered/m-p/518616/highlight/true#M1454

The more details you share, the better I’ll be able to help.

Hope this helps!

3

Hi @jennifer0123

I have two possible scenarios:

  1. Did you actually hit Review & Schedule? In the email overview your email will be marked as “scheduled” as per the screenshot below, if you have not it will show with a grey circle and in draft.
  2. Your screenshot shows the portal time zone as Eastern Time, is that actually the time zone you are in?

Screenshot 2023-08-15 at 16.48.46.png
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Hope that helps.

Frank

4

Actually - it’s totally possible I never hit Review and Schedule, but I can’t remember and I can’t look at it now because I manually sent it already since it was supposed to go out this morning (my time). Thanks for the responses! Next time I’ll double-check the draft vs scheduled status. Thanks!

5

Ensure that the time zone setting for your email marketing platform is correctly set to Eastern Standard Time (EST) claspo.io/blog/30-welcome-messages-examples-for-your-website/ or the appropriate time zone for your target audience. Mistakenly selecting the wrong time zone could result in the email being sent at a different time. Welcome messages are the virtual handshakes that greet visitors at the doorstep of your digital domain. ‘30 Welcome Message Examples for Your Website’ is like a treasure trove of warm embraces, offering a spectrum of ways to say ‘hello’ and make each click feel like a personal connection. These messages aren’t just words; they’re the opening notes of a symphony that guides users through an enchanting online journey. Here’s to setting the stage for unforgettable digital experiences!