# Save sort preferences in Help Desk

**URL:** <https://community.hubspot.com/t/save-sort-preferences-in-help-desk/126537>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [February 21, 2025, 3:23am UTC](https://community.hubspot.com/t/save-sort-preferences-in-help-desk/126537 "2025-02-21T03:23:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![VCunningham](https://avatars.discourse-cdn.com/v4/letter/v/dc4da7/32.png) [@VCunningham](https://community.hubspot.com/u/VCunningham)\
**Post date:** [February 21, 2025, 3:23am UTC](https://community.hubspot.com/t/save-sort-preferences-in-help-desk/126537/1 "2025-02-21T03:23:09Z")

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We appreciate the ability to create custom ticket views in Help Desk, but we need to be able to preset the sorting preference e.g. oldest to newest by create date.

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**Author:** ![Satcomguru](https://avatars.discourse-cdn.com/v4/letter/s/ad7895/32.png) [@Satcomguru](https://community.hubspot.com/u/Satcomguru)\
**Post date:** [June 27, 2025, 10:46pm UTC](https://community.hubspot.com/t/save-sort-preferences-in-help-desk/126537/2 "2025-06-27T22:46:17Z")

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Yes we have the exact same request but for custom list views. We need to be able to preset the sorting preference e.g. oldest to newest by create date. We lose a lot of time in our workflow by having to go in each time and change the sort by create date list to our preferred view (showing the newest items first)

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**Author:** ![gualeee](https://avatars.discourse-cdn.com/v4/letter/g/53a042/32.png) [@gualeee](https://community.hubspot.com/u/gualeee)\
**Post date:** [June 8, 2026, 2:11pm UTC](https://community.hubspot.com/t/save-sort-preferences-in-help-desk/126537/3 "2026-06-08T14:11:16Z")

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It would be great not only to preset the filter but also to apply it across all views, with the ability to configure an account-level default from the admin config for all users