Supporting drafts within HubSpot is basic functionality that is sorely lacking.
Our team has encountered this issue multiple painful times where emails are being created over the course of hours, only to have the content lost because the browser decided to refresh the tab, or the user clicked to another page in HubSpot to gather additional details, etc.
Our use case involves sending the emails from Deals or Tickets, so relying on the Gmail tracking plugin introduces the need to manually go and open the contact, find the email, and associate the sent email with the Deal or Ticket after the fact. It shouldn’t be that hard.
For a product that comes across as really well thought out, and is such a pleasure to use - this omission leaves a gaping hole.
Come on team - add drafts support for emails!
Ironically, as I type this comment, I get a notification above what I’m typing telling me: “Reply to idea - Autosaved at 04:19”
Talk about rubbing salt in the wound…