# Save email draft in CRM **URL:** \ **Category:** HubSpot Ideas\ **Tags:** sales-email, object, conversations-inbox\ **Created:** [November 26, 2018, 2:08am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014 "2018-11-26T02:08:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jenniferlim](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenniferlim/32/21752_2.png) [@jenniferlim](https://community.hubspot.com/u/jenniferlim)\ **Post date:** [November 26, 2018, 2:08am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/1 "2018-11-26T02:08:34Z")
It would be great if HubSpot would allow me to save a draft of my email in the CRM. ---
**Author:** ![apexpred](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apexpred/32/78108_2.png) [@apexpred](https://community.hubspot.com/u/apexpred)\ **Post date:** [December 7, 2018, 8:30am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/2 "2018-12-07T08:30:16Z")
Yep, got the same issue here, although I use Gmail extension but sometimes I need to compose emails from CRM as it’s simpler. But then you’re at the risk of losing the email draft. But I also found that if you type in an email then go to another tab in the CRM UI (such as Note or Schedule) and you close the page and come back, you can still see the unsent email there, Not sure however if this lasts until after you end the Chrome session… ---
**Author:** ![tomer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomer/32/29368_2.png) [@tomer](https://community.hubspot.com/u/tomer)\ **Post date:** [January 14, 2019, 9:22pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/3 "2019-01-14T21:22:05Z")
My use case: Sometimes it might take a while to compose an email to a potential customer (as it contains technical information that is collected and summarized for a few days). Therefore, we have a need to start an email and edit it several times for a few days before sending it. Therefore, a draft capability will be great to have (same as in Gmail). Looking forward to having this feature, thank you! ---
**Author:** ![JaniceP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/janicep/32/99782_2.png) [@JaniceP](https://community.hubspot.com/u/JaniceP)\ **Post date:** [January 15, 2019, 2:24pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/4 "2019-01-15T14:24:29Z")
This would help us streamline our processes such as: a. Significantly improve proper timing of email communciation with our prospects and customer base b. Creates higher efficiency with our workload that contains multiple responsibilities. Also, I work out of multiple accounts throughout the day and need less ‘steps’ to continue to provide the highest level of professionalism in today’s fast-pace environment. c. This flexibility for ‘drafting’ an email while waiting for another team mate, outside source, etc. will help us provide the information needed so we can properly repond to a prospect or customer. Sure would appreciate the same draft capabilities as others (Outlook, etc). The sooner the better for our organization. Thank you! ---
**Author:** ![wiktorwarych](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wiktorwarych/32/79644_2.png) [@wiktorwarych](https://community.hubspot.com/u/wiktorwarych)\ **Post date:** [February 27, 2019, 11:46am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/5 "2019-02-27T11:46:50Z")
I agree, have the same issue ---
**Author:** ![olivialaux](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/olivialaux/32/78471_2.png) [@olivialaux](https://community.hubspot.com/u/olivialaux)\ **Post date:** [March 18, 2019, 9:46pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/6 "2019-03-18T21:46:30Z")
The ability to ‘save as draft’ would be so helpful! ---
**Author:** ![RHatomize](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rhatomize/32/21752_2.png) [@RHatomize](https://community.hubspot.com/u/RHatomize)\ **Post date:** [April 16, 2019, 10:12am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/7 "2019-04-16T10:12:58Z")
Yes, I need this too. I find that I begin to type an email, get interrupted or need to leave hubspot for awhile and when I come back I would like to resume that draft. If I could just click a ‘my drafts’ button and see all of the drafts I have been working on, that would be ideal. Thanks. ---
**Author:** ![ramonsouza](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ramonsouza/32/48852_2.png) [@ramonsouza](https://community.hubspot.com/u/ramonsouza)\ **Post date:** [May 7, 2019, 8:12pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/8 "2019-05-07T20:12:03Z")
É extremamente necessário ter a funcionalidade de salvar automaticamente o e-mail igual o Gmail por exemplo. Em várias vezes perco todo o conteúdo que eu digitei pois o sistema não tem a opção de Rascunho. ---
**Author:** ![RFS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rfs/32/93635_2.png) [@RFS](https://community.hubspot.com/u/RFS)\ **Post date:** [May 9, 2019, 4:11pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/9 "2019-05-09T16:11:31Z")
I fully support this idea of having the ability to save a draft version of an email when creating it in Hubspot. Yesterday, I was in the midst of a lengthy email, wanted to check on a customer name in another section of Hubspot and lost the entire email without warning. ---
**Author:** ![Kenny05](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kenny05/32/29572_2.png) [@Kenny05](https://community.hubspot.com/u/Kenny05)\ **Post date:** [May 21, 2019, 3:30am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/10 "2019-05-21T03:30:11Z")
A couple of weeks ago I clicked a link in the reply thread timeline above my email draft. It took me away from the page and I lost my draft, was FURIOUS, and let customer support know. Since then drafts for NEW MESSAGES we compose are saved, and links in the timeline open in new tabs which just makes sense. Shoutout to HS Support though for pushing through the above 2 helpful updates in short order. No longer furious customer 🙂 \*Be advised, drafts in replies are still not yet saved. ---
**Author:** ![JessicaMac](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jessicamac/32/84335_2.png) [@JessicaMac](https://community.hubspot.com/u/JessicaMac)\ **Post date:** [July 16, 2019, 9:22pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/11 "2019-07-16T21:22:20Z")
Definitely supportive of the idea for a draft in reply autosave feature! It has happened to multiple people on my team (now that we are working toward getting them to email solely out of hubspot) where they drafted an email, had something else come up and left the page, then come back and their email was gone. Our feeling is that this should work just like an email provider and autosave drafts/changes. ---
**Author:** ![souravghosh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/souravghosh/32/2872_2.png) [@souravghosh](https://community.hubspot.com/u/souravghosh)\ **Post date:** [August 8, 2019, 2:06pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/12 "2019-08-08T14:06:52Z")
Just lost a long valuable Email draft. I am really surprised how this feature is still not available even after getting requests for this for quite a few years. The whole point of using Hubspot Team Inbox is that all team members use Hubspot interface to manage Emails instead of opening Gmail etc. Without an auto-save draft feature, it’s quite a mess. ---
**Author:** ![rmeredith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rmeredith/32/35493_2.png) [@rmeredith](https://community.hubspot.com/u/rmeredith)\ **Post date:** [August 22, 2019, 8:18pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/13 "2019-08-22T20:18:43Z")
Supporting drafts within HubSpot is basic functionality that is sorely lacking. Our team has encountered this issue multiple painful times where emails are being created over the course of hours, only to have the content lost because the browser decided to refresh the tab, or the user clicked to another page in HubSpot to gather additional details, etc. Our use case involves sending the emails from Deals or Tickets, so relying on the Gmail tracking plugin introduces the need to manually go and open the contact, find the email, and associate the sent email with the Deal or Ticket after the fact. It shouldn’t be that hard. For a product that comes across as really well thought out, and is such a pleasure to use - this omission leaves a gaping hole. **Come on team - add drafts support for emails!** Ironically, as I type this comment, I get a notification above what I’m typing telling me: “Reply to idea - Autosaved at 04:19” Talk about rubbing salt in the wound… ---
**Author:** ![ThatGuy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thatguy/32/78108_2.png) [@ThatGuy](https://community.hubspot.com/u/ThatGuy)\ **Post date:** [September 5, 2019, 8:48am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/14 "2019-09-05T08:48:48Z")
Lost my drafts a few times occasionally, would like to see this feature. ---
**Author:** ![MCV](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mcv/32/48165_2.png) [@MCV](https://community.hubspot.com/u/MCV)\ **Post date:** [September 13, 2019, 6:21pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/15 "2019-09-13T18:21:01Z")
Totally agree that saving a draft should be available as a basic feature directly in the CRM! The whole point of using Hubspot is to have everything at the same place, so sending emails from gmail would defeat the purpose, wouldn’t it?.. ---
**Author:** ![rwong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rwong/32/31383_2.png) [@rwong](https://community.hubspot.com/u/rwong)\ **Post date:** [October 14, 2019, 8:37am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/16 "2019-10-14T08:37:58Z")
Upvoting this for my customer who had navigated away from the page and lost his email draft! We need a draft feature not just for page refreshes, but to save drafts regardless of the page actions. ---
**Author:** ![MasterEales](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mastereales/32/32004_2.png) [@MasterEales](https://community.hubspot.com/u/MasterEales)\ **Post date:** [October 22, 2019, 4:15am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/17 "2019-10-22T04:15:53Z")
Yes we need this, moving from away from Zendesk I would have thought this would have been standard. ---
**Author:** ![ariellincoln](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ariellincoln/32/19464_2.png) [@ariellincoln](https://community.hubspot.com/u/ariellincoln)\ **Post date:** [November 8, 2019, 7:06pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/18 "2019-11-08T19:06:27Z")
Our team uses the draft feature if one of our team members needs another member to look over the email before we send it. At this time since this feature is not offered we are using the comment option to put the email in and mentioning the team memeber we need to review it. It would be great if Hupspot could add the save draft features in the future. ---
**Author:** ![Pierrot](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pierrot/32/39641_2.png) [@Pierrot](https://community.hubspot.com/u/Pierrot)\ **Post date:** [February 7, 2020, 3:10pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/19 "2020-02-07T15:10:40Z")
Any update on this? How can such a big CRM tool such as HubSpot not have such a basic feature as this one? It is so frustrating when you lose a very long email draft which was not saved automatically… ---
**Author:** ![CLindner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clindner/32/57633_2.png) [@CLindner](https://community.hubspot.com/u/CLindner)\ **Post date:** [February 27, 2020, 10:44am UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014/20 "2020-02-27T10:44:51Z")
I would like to have the possibility to set sales Emails in a draft status, so I can share and show this with my collegues. Also, if I would like to send it later, I would like to re-edit this draft later. Thanks for taking this into consideration soon 🙂 Christine [Next page](https://community.hubspot.com/t/save-email-draft-in-crm/11014.md?page=2)