Sandbox - Unable to send because no recipients were found

Developer Support APIs & Integrations
1

Hello,

I am getting the following error message when I run a workflow in my sandbox:

  • Unable to send because no recipients were found

My user account has a valid email address and the workflow is set to only email me.

Thank you

Nicole

2

Hi, @NWolf0 :waving_hand: Thanks for your question. Were you able to get this worked out? If not, I have some questions to help give the community more to work with.

Best,

Jaycee

3

I found a solution: integrations and mappings are not included when you create or refresh a sandbox. I had to set it to map Lead Owner from Salesforce to Hubspot (both ways)