# Salesforce Integration for Conversations **URL:** \ **Category:** HubSpot Ideas\ **Tags:** integrations, conversations-inbox\ **Created:** [June 28, 2017, 10:27pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555 "2017-06-28T22:27:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [June 28, 2017, 10:27pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/1 "2017-06-28T22:27:06Z")
As a sales organization, we tie everything back into Salesforce. Love the messages feature, but we have no mechanism to pull chat logs or chat metadata into Salesforce at this time. A mechanism to pull this data into Salesforce would be of great value to our organization. ---
**Author:** ![ColeGailus](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/colegailus/32/77566_2.png) [@ColeGailus](https://community.hubspot.com/u/ColeGailus)\ **Post date:** [September 12, 2018, 3:21pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/2 "2018-09-12T15:21:59Z")
At this time, it is not an option to sync messages chats or email interactions from Conversations to contact/lead records in Salesforce. Just like the ablility to sync other timeline events like marketing and sales email activity, meetings, and calls, syncing conversations activity would allow teams working out of Salesforce to have more context of contact engagement. ---
**Author:** ![BenMartinCURE](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/benmartincure/32/81360_2.png) [@BenMartinCURE](https://community.hubspot.com/u/BenMartinCURE)\ **Post date:** [September 12, 2018, 4:29pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/3 "2018-09-12T16:29:21Z")
This would be an incredible addition. We use Salesforce as our main repository for donor information, and being able to see all donor activity in that space would be super helpful (and give us a reason not to switch to Salesforce’s chat/ticketing solution!) ---
**Author:** ![LukeClinton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lukeclinton/32/3188_2.png) [@LukeClinton](https://community.hubspot.com/u/LukeClinton)\ **Post date:** [November 29, 2018, 11:24am UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/4 "2018-11-29T11:24:42Z")
Really think this would be a great feature! Upvoted ---
**Author:** ![lien](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lien/32/20474_2.png) [@lien](https://community.hubspot.com/u/lien)\ **Post date:** [November 29, 2018, 1:54pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/5 "2018-11-29T13:54:59Z")
We use Salesforce as our main customer and prospect data hub as well. Syncing chat conversations with Salesforce contacts / leads is extremely important for us, so we can keep a full picture of our customers in our CRM. ---
**Author:** ![maryrose1075](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/maryrose1075/32/39641_2.png) [@maryrose1075](https://community.hubspot.com/u/maryrose1075)\ **Post date:** [December 13, 2018, 2:45pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/6 "2018-12-13T14:45:20Z")
This is especially important as our SDR team are the folks that handle the Live Chat and work in HubSpot but our field reps live in Salesforce. The dialog from the Live Chat needs to be visible to the sales rep who will be managing the life of the sales cycle for that customer. Is this on the roadmap? Thank you. ---
**Author:** ![rn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rn/32/38114_2.png) [@rn](https://community.hubspot.com/u/rn)\ **Post date:** [January 3, 2019, 9:30pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/7 "2019-01-03T21:30:26Z")
Please add this! Very important part of handoff process to have the chat in SFDC\> ---
**Author:** ![neil2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/neil2/32/93181_2.png) [@neil2](https://community.hubspot.com/u/neil2)\ **Post date:** [August 1, 2019, 8:39am UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/8 "2019-08-01T08:39:49Z")
This need to need to be done. Kind of can do a workaround with saving to contact properties but not ideal. ---
**Author:** ![gravity\_js](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gravity_js/32/18373_2.png) [@gravity\_js](https://community.hubspot.com/u/gravity_js)\ **Post date:** [September 17, 2019, 9:21pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/9 "2019-09-17T21:21:45Z")
+1 to this. We need Hubspot chats synched to Salesforce otherwise the data is lost. ---
**Author:** ![amandadoolittle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amandadoolittle/32/14727_2.png) [@amandadoolittle](https://community.hubspot.com/u/amandadoolittle)\ **Post date:** [September 24, 2019, 7:36pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/10 "2019-09-24T19:36:01Z")
I don’t understand how this isn’t part of the integration! And looks like customers have been asking for this for 2 years. ---
**Author:** ![Marie-Michelle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marie-michelle/32/21752_2.png) [@Marie-Michelle](https://community.hubspot.com/u/Marie-Michelle)\ **Post date:** [November 19, 2019, 4:23pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/11 "2019-11-19T16:23:00Z")
+1 We need this integration! ---
**Author:** ![gunryd](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gunryd/32/32521_2.png) [@gunryd](https://community.hubspot.com/u/gunryd)\ **Post date:** [November 28, 2019, 10:37am UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/12 "2019-11-28T10:37:58Z")
I agree to this - I would really like conversation data to sync into Salesforce. ---
**Author:** ![jmcguire](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jmcguire/32/102498_2.png) [@jmcguire](https://community.hubspot.com/u/jmcguire)\ **Post date:** [January 20, 2020, 5:48pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/13 "2020-01-20T17:48:53Z")
This would be very valuable to add and would make conversations more competitive with thrid party apps. ---
**Author:** ![Melly2022](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/melly2022/32/81147_2.png) [@Melly2022](https://community.hubspot.com/u/Melly2022)\ **Post date:** [March 16, 2020, 8:34pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/14 "2020-03-16T20:34:16Z")
To add to this, being able to sync activities with the correct label (ex. Task as a task, email as an email, call as a call etc. ) would be better than all being sync’d as a task - it really messes with the reporting features in salesforce! ---
**Author:** ![Melly2022](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/melly2022/32/81147_2.png) [@Melly2022](https://community.hubspot.com/u/Melly2022)\ **Post date:** [April 16, 2020, 10:27pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/15 "2020-04-16T22:27:39Z")
I agree please add this feature to send chatbot conversations etc to salesforce! (same as a form submission) ---
**Author:** ![grgeorge81](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grgeorge81/32/87988_2.png) [@grgeorge81](https://community.hubspot.com/u/grgeorge81)\ **Post date:** [April 23, 2020, 8:30pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/16 "2020-04-23T20:30:28Z")
This is a much-needed feature to make the Hubspot--\>Saleforce integration viable for organizations whose sales teams LIVE in SF but want to use HS for its powerful marketing+analytics. ---
**Author:** ![brandy\_asplundh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brandy_asplundh/32/55775_2.png) [@brandy\_asplundh](https://community.hubspot.com/u/brandy_asplundh)\ **Post date:** [April 30, 2020, 11:08pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/17 "2020-04-30T23:08:58Z")
Hi there, Thank you for this idea. We do see the benefits of adding this to the integration but we don’t have any plans to add this in the near future. We will update this post if we have any updates on this idea. Best, Brandy ---
**Author:** ![mvandooren](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mvandooren/32/105281_2.png) [@mvandooren](https://community.hubspot.com/u/mvandooren)\ **Post date:** [May 11, 2020, 2:09pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/18 "2020-05-11T14:09:24Z")
Standing by for update/integration. ---
**Author:** ![Marine](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marine/32/98942_2.png) [@Marine](https://community.hubspot.com/u/Marine)\ **Post date:** [May 20, 2020, 1:40pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/19 "2020-05-20T13:40:07Z")
Much needed feature for us too! Our external reps only have access to Salesforce not Hubspot and can’t know if a chat happened with their customer. ---
**Author:** ![whitera5](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/whitera5/32/98997_2.png) [@whitera5](https://community.hubspot.com/u/whitera5)\ **Post date:** [November 19, 2020, 3:46pm UTC](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555/20 "2020-11-19T15:46:38Z")
I would like to see this optomization too. Any ETA on when it will happen? [Next page](https://community.hubspot.com/t/salesforce-integration-for-conversations/2555.md?page=2)