Hey, thanks for your reply. I understand what you are saying but just to clarify, do i still have to click into the contact record to see the initial enquiry? Is there no way I can ever see it on the Workspace dashboard, e.g. in Recent Comms?
Hey, thanks for your reply. I understand what you are saying but just to clarify, do i still have to click into the contact record to see the initial enquiry? Is there no way I can ever see it on the Workspace dashboard, e.g. in Recent Comms?