# Sales Tools not available for Custom Objects?!?!?

**URL:** <https://community.hubspot.com/t/sales-tools-not-available-for-custom-objects/94912>\
**Category:** HubSpot Ideas\
**Tags:** sales-email, object\
**Created:** [November 28, 2023, 10:14am UTC](https://community.hubspot.com/t/sales-tools-not-available-for-custom-objects/94912 "2023-11-28T10:14:15Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![binanoniface](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/binanoniface/32/68963_2.png) [@binanoniface](https://community.hubspot.com/u/binanoniface)\
**Post date:** [November 28, 2023, 10:14am UTC](https://community.hubspot.com/t/sales-tools-not-available-for-custom-objects/94912/1 "2023-11-28T10:14:15Z")

</div>

We’ve loaded our Client Contacts into HubSpot as a Custom Object and associated them with the relevant schools [Companies] they work at. We didn’t want the Client Contacts mixed in with Candidates [Contacts] because Sales won’t think to filter them when running lists or searching for clients. It’s also how our data is structured in Salesforce.

It’s become apparent that Sales Hub Tools aren’t able to work for Custom Objects? Which means our client contacts can’t be sent Templates, enrolled onto client focused sequences, etc etc.

This seems like such an oversight?

---

<div class="post-metadata">

**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [November 28, 2023, 2:09pm UTC](https://community.hubspot.com/t/sales-tools-not-available-for-custom-objects/94912/2 "2023-11-28T14:09:10Z")

</div>

Hi @binanoniface

Using custom objects to duplicate contact object behaviour is rather unusual.

Is there any particular reason why you are not using user permissions, in particular the [object access,](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#object-access)to manage what contacts the sales reps can see and communicate with?

 ![object-access-UI.png_width=951&height=475&name=object-access-UI.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/7/47f177c17eb9d621f67bb66a1f6de83ea41d93c3.png)

Creating a whole new custom object seems overkill to me compared to applying some ringfencing via permissions and enforcing a simple process.

Cheers

Frank

---

<div class="post-metadata">

**Author:** ![binanoniface](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/binanoniface/32/68963_2.png) [@binanoniface](https://community.hubspot.com/u/binanoniface)\
**Post date:** [November 28, 2023, 2:14pm UTC](https://community.hubspot.com/t/sales-tools-not-available-for-custom-objects/94912/3 "2023-11-28T14:14:04Z")

</div>

It’s not overkill it took an hour or two to create and configure my custom  
object. Which is now totally redundant anyway as you can’t use Sales Hub  
Tools with it.  
Regardless, we need people to be able to access Candidates and Clients, but  
not within the same pot. We don’t trust that our Sales users would  
effectively filter groups out.