Hey @Cna11
When you send an email directly from Gmail (connected account), HubSpot logs it as an email activity but doesn’t always tag it as a “Sales Email Sent.”
This is primarily due to:
HubSpot considering “Sales emails” to be emails sent from the CRM tools (HubSpot sequences, one-to-one emails from the HubSpot inbox, or logged/forwarded emails with the HubSpot tracking code).
Gmail-sent emails, on the other hand, (even though connected) often get logged under “Email” activities, not “Sales Email Sent.”
What this means for you? Your workflow trigger condition (Sales email is sent) won’t fire when the message originates in Gmail.
Let me know if you have any further questions or if I missed out on something in your question.
Regards,
Himanshu