Hi, so since day one of using sales hub proffesional, we have an issue with emails always deliver to spam.
Our email is authenticated, our IT team set all the necessary records, our domain is authenticated and not blocklisted. However, issue remains.
When we send the exact same email to the exact same customer from our outlook client, it delivers to inbox just fine. When we send it via hubspot it delivers always in spam.
We tried to figure it out from our customers end, so we took their phones(a couple of them) and marked the email as not spam. We did that like 20 times. Still, emails going straight to their spam folder.
We asked hubspot support to check their records and see what is missing, like what our IT should do more. All we get is ''This message is AI-generated and may contain mistakes. Please let us know if you have any feedback or questions’’ with generic guidlines like ‘‘test with different email providers’’.
We also turned of tracking, just in case
Our IT team has done everything hubspot requires. Is there anyone out there who figured it out?
Thanks
UPDATE: It seems that some of our emails are having the issue, not all of them. Which is even more weird
Hi @VVasileiou3,
Email deliverability is sometimes a mystery. It’s hard to identify the one cause for the issue. My first guess would be that the receiving email clients are probably picking up HubSpot’s tracking and filtering these emails out before they get to the inbox.
HubSpot is tracking emails by embedding an invisible one-pixel image into the email message once it is sent. If the recipient has a very strict spam filter where they block any images or link tracking from loading in emails, your tracked email could be filtered as spam, see here.
Usually the only alternative is sending these emails as plain emails – no tracking. That’s the next thing I’d try and check. Maybe the issue does not persist when you disable sales email tracking.
Best regards!
as you can see from the images, one email wont send from our server. That’s why it fails the DMARC.
The ‘‘faulty’’ email has ip 2a01:111:f403:d207:0:0:0:1 which is not ours.
so what we do?
my op says that we turned off tracking already
Make sure your domain isn’t just connected it’s the primary email sending domain.
Head to Settings > Website > Domains & URLs, and under Email Sending Domains, double-check that your domain is verified and marked as Primary. If not, HubSpot might still default to its fallback servers.
Turn on “Send from connected domain” In Settings > Marketing > Email > Configuration, look for an option to “Send emails from my connected domain” and make sure it’s enabled. This forces HubSpot to send directly from your domain, not theirs.
Contact HubSpot Support and ask if your portal is enforcing DMARC alignment.
Sometimes there’s a backend setting they can activate to make sure all your emails are sent with proper alignment.
You might want to run a quick deliverability test on your sending domain or IP using MxToolbox. It’ll help confirm if any of the shared HubSpot IPs you’re sending from are blocklisted or triggering other issues.
domain is verified and primary. There’s nothing for me to do in marketing-email configuration. no seetings except footer-personalization and date,time. Maybe cause im using sales pro and not marketing.
deliverability test shows that when im sending emails using 2 specific addresses, they’ve sent from an unknown ip, which is doesnt belong to our server.
sent the full headers to hubspot support and im waiting for a reply.
UPDATE: I finally identified the issue. When initially connected email with hubspot i chose the option ‘‘outlook’’. Which was the issue. I should have chosen ‘‘other(imap)’’. By accident i chose ‘‘other’’ to the rest of the company’s emails ,and ‘‘outlook’’ to two of the company’s email. So the outlook connected inboxes, couldnt ‘‘allign’’ with our server and receiver’s client was seeing this as suspicious.
@VVasileiou3 thank you for sharing!
