@jfausd I apologize for the delay, I was actually away on vacation. @mwhite051thanks for your help in investigating this!
As it turns out, this issue was that you were looking at a Company in the Prospects tool. The Prospects tool is very different from actual Company records, though you can easily add a company that exists in your prospects view to your Companies dashboard.
In sum, HubSpot Prospects is able to collect visits to your website by various companies by looking up the IP address of the computer from which they are visiting, via our tracking code. HubSpot can then look up that IP address to see if it matches the IP addresses of a known company. If it is able to match an IP, the company will appear in your Prospects view. It will also display individual visits under “Recent Activity”.
You were actually referring to a contact whose email address did not match the propsect company in question, but who was appearing under its recent activity. The reason for this is simply that this contact was accessing your website while on that company’s IP network. Because they were also known to your CRM in the past, and had been cookied by HubSpot, we were able to recognize that specific contact and display their name under the company’s recent activity in Prospects.
In sum, the Recent Activity section in Prospects is based entirely upon individual visits made via that company’s IP address - email domains are not taken into account in the Prospects tool, though they are in Contacts and Companies.
Let me know if that makes sense!
May