Hi, do you have any idea why my Sales Content Analytics does not update even if I am using Templates ? Is there anything to do to make sure a template is logged in when sending 1-1 emails ? Thank you
Hey @rickgoz, thank you for posting in our Community!
Firstly, ensure that your templates are set up correctly and associated with your account. Check that the templates you’re using are indeed logged in your HubSpot account and are not marked as draft or inactive.
Secondly, verify that your 1-1 emails are being sent through HubSpot’s email tool. If you’re sending emails outside of HubSpot, they might not be tracked in the Sales Content Analytics.
Additionally, make sure that your email tracking settings are enabled in HubSpot. Navigate to your settings and confirm that email tracking is turned on for your account.
If you’ve checked all of these and are still experiencing issues, let us know.
Kindly,
Pam