I also have a problem with a certain team of support agents. Daily the support teams received between 1,000 and 2,000 conversations a day and they’ve confirmed to become very slow while chatting in conversations and switching between them which affects their productivity and the agents are measured by response time and effectivity in taking the cases. And as you may assume they are significantly bad if the software is slow.
So, in case it’s not due to HubSpot limitations, could you please provision specification or minimum requirement of hardware equipment and internet speed and latency, etc?
I’ll be in need of those to defend the HubSpot tools to my clients,
And now the agents, many of them are attending from their homes, so even more important.