As a HubSpot user, it would be very business/user friendly if the ‘Rulesets’ would attempt to assign a ticket to an available agent beyond just at the time of ticket creation - Currently, HubSpot’s Rulesets will only assign a ticket to an available agent at the time of ticket creation - So, if an agent is at full capacity or all agents are in Away, that ticket will not assign initially, nor will it attempt to assign again once an agent with capacity becomes Available - This causes Users to manually view and take unassigned tickets, slowing down productivity of the Team as a whole.