# Routing Form Submissions based on User Input

**URL:** <https://community.hubspot.com/t/routing-form-submissions-based-on-user-input/130814>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** best-practices\
**Created:** [April 29, 2025, 8:49pm UTC](https://community.hubspot.com/t/routing-form-submissions-based-on-user-input/130814 "2025-04-29T20:49:48Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![JessicaHatchiDigital](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JessicaHatchiDigital](https://community.hubspot.com/u/JessicaHatchiDigital)\
**Post date:** [April 30, 2025, 3:40am UTC](https://community.hubspot.com/t/routing-form-submissions-based-on-user-input/130814/2 "2025-04-30T03:40:05Z")

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Hi @MTellez25,

One idea might be to keep your single form with a location dropdown, and then use a **workflow** to assign a custom property (like “Location” or “Team”) based on the dropdown selection. From there, you could set up **Inbox Views** filtered by that property so each team only sees conversations relevant to their location—even though it’s technically the same shared Inbox.

If that still feels clunky for your setup, separate forms per location could make things easier in the long run. You could use smart content to make sure visitors are seeing the right one—so you’re not totally restructuring the site.  
Best,

Jess

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