# Rich Text Widget Not Saving Content

**URL:** <https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978>\
**Category:** CMS Development\
**Created:** [May 25, 2018, 11:08pm UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978 "2018-05-25T23:08:55Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![yidanwang](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yidanwang/32/48359_2.png) [@yidanwang](https://community.hubspot.com/u/yidanwang)\
**Post date:** [May 25, 2018, 11:08pm UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/1 "2018-05-25T23:08:55Z")

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Our blog template has a rich text module. The template has been around for a long time and everything was working fine. But this afternoon, the rich text module stopped functioning. Nothing written in the rich text module was saved.

![rich text editor not saving.gif](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/8/d8fe6912f21c4eb249586854f9a1a4c5ac02d067.gif)  
Rich text editor not saving

Below is the relevant the code in the template.

the widget:

{% rich\_text “banner\_content” label=“Banner Area Image(s)”, html=“”, export\_to\_template\_context=True %}

the content

\<div class=“blog-banner-area”\>  
{{ content.widgets.banner\_content.body.html }}  
\</div\>

Anyone else experienced a similar issue?

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<div class="post-metadata">

**Author:** ![dawn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dawn/32/100205_2.png) [@dawn](https://community.hubspot.com/u/dawn)\
**Post date:** [May 29, 2018, 3:15am UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/2 "2018-05-29T03:15:27Z")

</div>

We have the same issue. We have a rich text module in our email templates and it is not saving either. Here is the code

{% rich\_text “article3” label=“Section 3 Text”, no\_wrapper=True, export\_to\_template\_context=True %}

{{ widget\_data.article3.html }}

Would love to know when someone finds a solution as it is keeping us from creating our emails.

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<div class="post-metadata">

**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\
**Post date:** [May 29, 2018, 10:33am UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/3 "2018-05-29T10:33:27Z")

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Hey @dawn @yidanwang our product team are aware of the issue and working to fix, they asked that I check in with you to see if you are still experiencing this issue. If so, [please call the support team directly](http://help.hubspot.com) so that a member of the team can troubleshoot further.

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<div class="post-metadata">

**Author:** ![yidanwang](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yidanwang/32/48359_2.png) [@yidanwang](https://community.hubspot.com/u/yidanwang)\
**Post date:** [May 29, 2018, 1:44pm UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/4 "2018-05-29T13:44:51Z")

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Thanks for looking into this. But it’s still not saving for me 😞

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<div class="post-metadata">

**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\
**Post date:** [May 30, 2018, 1:15pm UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/5 "2018-05-30T13:15:09Z")

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Hey @yidanwang, @lucyjigsaw, @dawn I have just received confirmation of a fix. If you are still experiencing the issue please call into support directly so that they can troubleshoot further.

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<div class="post-metadata">

**Author:** ![yidanwang](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yidanwang/32/48359_2.png) [@yidanwang](https://community.hubspot.com/u/yidanwang)\
**Post date:** [May 30, 2018, 1:42pm UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/6 "2018-05-30T13:42:51Z")

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Thank you. It is fixed now!

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<div class="post-metadata">

**Author:** ![lucyjigsaw](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucyjigsaw/32/59606_2.png) [@lucyjigsaw](https://community.hubspot.com/u/lucyjigsaw)\
**Post date:** [May 29, 2018, 10:39am UTC](https://community.hubspot.com/t/rich-text-widget-not-saving-content/8978/7 "2018-05-29T10:39:56Z")

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Same here for us. Any help would be appreciated. Guess they have applied updates without testing to HUBL.