Hi !
I created an Hubspot free account with dia-mart@dia-mart.fr few months ago.
I also invite colleagues to collaborate in the CRM (3-4 users, including me).
But I did a mistake : i wanted to delete some contacts, but i accidently deleted the whole account.
How can we retrieve this account back ?
Moreover, my other colleagues have tried several time to retrieve their password but it seems that it’s not working (they don’t get the confirmation email that says that everything is ok - they only see the message attached)
final message - no email !
Hi @Rathsamy,
I was able to locate the HubSpot CRM account you are referring to. The account itself has not been deleted, but it appears that you are not a user in the portal.
I have sent password reset emails to the two users in your portal and I can confirm that the emails were successfully sent from our end. If they are still having trouble getting these emails then please review this document that goes over steps to take to allowlist HubSpot emails.
Once your colleagues log in one of them will be able to add you as a user in the portal.
Rami
Hi @relabidin,
I’ve received an email to reset my own password (rthirakul@…) but actually i don’t need it because there’s no problem with this account.
My colleague need to reset their password (account : jdufoix@coteclients.fr, clouf@dia-mart.fr).
Concerning the account dia-mart@dia-mart, how can i do to retrieve the account ? Do you want to send as well another link to retrieve the account ?
dia-mart@ is not a user in the portal. Since you can log in and you are an Account Admin, you can re-add this user to the account. Here is a guide that explains how to do this: https://knowledge.hubspot.com/articles/kcs_article/account/how-do-i-add-a-user-to-my-account
jdufoix@ and clouf@ are also not users in the portal, so you will need to follow the steps in the above guide to add them to the account. This will send them a welcome email so they can log in to the account.
