# Retain Deactivated User email for Inbox chat transcripts

**URL:** <https://community.hubspot.com/t/retain-deactivated-user-email-for-inbox-chat-transcripts/21997>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [June 23, 2020, 6:59pm UTC](https://community.hubspot.com/t/retain-deactivated-user-email-for-inbox-chat-transcripts/21997 "2020-06-23T18:59:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![amanda\_smith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amanda_smith/32/34870_2.png) [@amanda\_smith](https://community.hubspot.com/u/amanda_smith)\
**Post date:** [June 23, 2020, 6:59pm UTC](https://community.hubspot.com/t/retain-deactivated-user-email-for-inbox-chat-transcripts/21997/1 "2020-06-23T18:59:12Z")

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It would be great if a deactivated user’s email could show in the conversations/inbox history if a user is removed like it does with contact/ticket owner history in order to keep the record intact. This is very important to those businesses needing to retain user and record history to maintain compliance with certain standard requirements.

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**Author:** ![auto-mate](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/auto-mate/32/99678_2.png) [@auto-mate](https://community.hubspot.com/u/auto-mate)\
**Post date:** [July 17, 2023, 9:57am UTC](https://community.hubspot.com/t/retain-deactivated-user-email-for-inbox-chat-transcripts/21997/2 "2023-07-17T09:57:54Z")

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Argh - yes - historical chat data must still be visible after a user is deactivated!