good news that we can control who can edit properties - but what if we want to allow edit access to select users for a ticket until it reaches what we consider resolved status, at which time we want to stop any user from editing/modifying the ticket ?
cannot see any mechanism to do this, open to suggestions ?
Really? Enterprise only?? This is nuts. We pay thousands for Pro level subscriptions and can’t use permissions on our staff?!?
I am happy that now we have this permission but we have business use case that I want to restrict this editing access on a field after a certain conditions gets fulfill, is this possible ? Can we apply restriction based on certain conditions.
Such a bummer, that it is not available in other plans. We are having a professional plan with several reps and this basic functionality is not for us…
This function is needed at all levels, not just Enterprise. We are onthe professional plan with all of the modules and this would really help us control the information we work so hard to get and keep active. For us it’s a matter of keeping the ownership of accounts and contacts with the assigned rep. When our customer service department does something on the file, HubSpot changes the ownership. It would be great if we could restrict who can change the ownership.
This is essential functionality and they deployed it as an Enterprise only feature. Typical Hubspot. Everything is revenue driven instead of product driven these days. If we weren’t so invested in Hubspot, I would avoid it like the plague. So many simple, popular feature requests sit for years without any acknowledgement, while they build payments functionality and other **bleep** no one is asking for, and the stuff people do want, they put behind a $5000 pay wall.