# Restoring a deactivated account

**URL:** <https://community.hubspot.com/t/restoring-a-deactivated-account/11076>\
**Category:** HubSpot Academy Support\
**Created:** [November 30, 2018, 12:04am UTC](https://community.hubspot.com/t/restoring-a-deactivated-account/11076 "2018-11-30T00:04:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![joncollin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/joncollin/32/99730_2.png) [@joncollin](https://community.hubspot.com/u/joncollin)\
**Post date:** [November 30, 2018, 12:04am UTC](https://community.hubspot.com/t/restoring-a-deactivated-account/11076/1 "2018-11-30T00:04:07Z")

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Hi there, my account had previously been deactivated due to inactivity - Now when I login to the Academy, I don’t see the certifications I had previously passed. Am I able to restore those certifications or do I need to take them all over again…?

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [November 30, 2018, 9:41pm UTC](https://community.hubspot.com/t/restoring-a-deactivated-account/11076/2 "2018-11-30T21:41:29Z")

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Hi @joncollin,

The certifications will be associated with your email address. Is there a different email address that you may have taken the certifications with?

What are the names of the certifications you took?

Thanks,  
Jenny