# Restore previous functionality for editing ticket names

**URL:** <https://community.hubspot.com/t/restore-previous-functionality-for-editing-ticket-names/144308>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [December 22, 2025, 2:22pm UTC](https://community.hubspot.com/t/restore-previous-functionality-for-editing-ticket-names/144308 "2025-12-22T14:22:17Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![HHein6](https://avatars.discourse-cdn.com/v4/letter/h/3be4f8/32.png) [@HHein6](https://community.hubspot.com/u/HHein6)\
**Post date:** [December 22, 2025, 2:22pm UTC](https://community.hubspot.com/t/restore-previous-functionality-for-editing-ticket-names/144308/1 "2025-12-22T14:22:17Z")

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For many years now, the functionality for editing ticket names was to click on the edit icon, which would bring up a little bubble with the ticket name. The field with the existing ticket name was already selected, as the cursor was active in that field, and hitting Ctrl+A would select the entire ticket name and only the ticket name. Now, the field with the ticket name is not auto-selected, and hitting Ctrl+A selects all the text on the whole page. I have to manually click into the name field (which is now also smaller on the page) in order to rename a ticket. This slows my productivity and efficiency as I have to add additional movements and interactions in order to edit ticket names.