I would like to suggest a feature or additional setup on social media section where I can directly interact/engage with the users who are commenting on our Facebook ad. At the moment, all I can see is a preview on the Facebook post ad (with the number of comments).
Agree - would LOVE this feature!
yes please!
This feature is badly needed if we are to use HubSpot to manage social interactions.
Agreed! That is where our company sees the most engagement, and being able to pull those comments in would really complete the product for us.
Really need the feature
This is needed - at the moment because we don’t have this we have to go back to the facebook’s inbox to manage interactions on our ads.
By doing this, we also see all the conversations that are had with customers, that are handled through hubspot’s inbox - and these don’t get marked as read in facebook when they are read in hubspot. So it’s a real mess trying to manage both systems when they don’t cross sync.
YES. I got Hubspot so I wouldn’t have to bounce around between all the platforms I use, but with no Instagram stream or ads integration, it’s still pretty messy.
Absolutely a must, so much conversation is going on on social, we need to be able to track and communicate through HS.
Concordo! Seria muito bom tambem conseguir centralizar comentarios feitos em anuncios em um unico lugar para responder.
This would be a great tool for Hubspot! I can’t find anywhere else to easily manage this. Does anyone know of any other tools that function like this?
Definitely needed independently of whether you manage your Facebook Ads via Hubspot. Hubspot would ideally be single source of all inbound communication.
Would highly recommend this feature to also include notifications so social media / digital marketing managers are able to monitor and respond to comments on the ads in a timely fashion.
If we intend to use HubSpot as a hub for all social interactions, then this is critical. Would love to see this added soon.
If I don’t have this, I still need to log into my fb business manager. I thought I could reduce the amount of platforms I use every day…
+1 interested in this feature
We are migrating from Manychat as our omnichannel/call center agency software. We used this feature extensively, anytime someone commented on our ads, the comment was pushed to manychat as a private messenger thread. I didn’t even think to inquire if this was possible on outher platforms as we evaluated other options. how do other agencies manage comments on their social media pages?
Hubspot, not having this feature almost defeats the purpose of leaving Sprout Social and migrating to Hubspot. Please consider this a high priority. The comments on ads and boosted posts are the most volatile and risky because our target is almost always not our current network. This means people are more apt to exploit the comment section.
Please!!!
Hello. Is this still an issue? I believe when Facebook Messenger is used it connects with Hub Spot and opens tickets right? But not for comments? If a customer comments on a Facebook ad, it does not track in Hub Spot correct?
I did however see this: Review and reply to social interactions
Thank you!