# Responder comentário de postagens e inbox

**URL:** <https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** professional\
**Created:** [January 11, 2024, 6:21pm UTC](https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643 "2024-01-11T18:21:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Pagaleve\_JP](https://avatars.discourse-cdn.com/v4/letter/p/8edcca/32.png) [@Pagaleve\_JP](https://community.hubspot.com/u/Pagaleve_JP)\
**Post date:** [January 11, 2024, 6:21pm UTC](https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643/1 "2024-01-11T18:21:23Z")

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Para responder um cliente via rede sociai, seja instagram ou facebook, obrigatoriamente a postagem precisa ser criada no Hubspot?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [January 11, 2024, 7:39pm UTC](https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643/2 "2024-01-11T19:39:51Z")

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Oi [@Pagaleve\_JP](https://community.hubspot.com/t5/user/viewprofilepage/user-id/690982) obrigada por postar em nossa Comunidade!

Você no momento estaria usando [essa função aqui](https://knowledge.hubspot.com/pt/social/use-inbox-streams)?

Para todas as redes sociais, exceto o Twitter, a interação social original precisa ter sido [publicada por meio da HubSpot](https://knowledge.hubspot.com/pt/social/create-and-publish-social-posts) para ser capturada pelos fluxos da caixa de entrada. Os Tweets serão capturados mesmo se foram publicados no Twitter diretamente.

Aos nossos colaboradores @[Brenner](https://community.hubspot.com/t5/user/viewprofilepage/user-id/122698), @caiodonald, @Tesore , alguma recomendação para [@Pagaleve\_JP](https://community.hubspot.com/t5/user/viewprofilepage/user-id/690982)?

Obrigada,

Pam

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**Author:** ![Pagaleve\_JP](https://avatars.discourse-cdn.com/v4/letter/p/8edcca/32.png) [@Pagaleve\_JP](https://community.hubspot.com/u/Pagaleve_JP)\
**Post date:** [January 12, 2024, 11:27am UTC](https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643/3 "2024-01-12T11:27:22Z")

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Perfeito! foi esse conteúdo mesmo. Obrigado pelo retorno.

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**Author:** ![Brenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brenner/32/13741_2.png) [@Brenner](https://community.hubspot.com/u/Brenner)\
**Post date:** [January 12, 2024, 10:55am UTC](https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643/4 "2024-01-12T10:55:44Z")

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Olá [@Pagaleve\_JP](https://community.hubspot.com/t5/user/viewprofilepage/user-id/690982) ,

Minha resposta seria exatamente a que a @PamCotton respondeu acima.

Fora isso, é possível responder a inbox se você estiver configurado um fluxo de chat pelo messenger do Facebook, neste caso, também será possível usar a HubSpot para responder seus seguidores.

Veja como [configurar aqui](https://knowledge.hubspot.com/conversations/create-a-facebook-messenger-chatflow).

Espero que tenha ajudado e caso tenha qualquer outra dúvida, fique a vontade para perguntar a comunidade!

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**Author:** ![Pagaleve\_JP](https://avatars.discourse-cdn.com/v4/letter/p/8edcca/32.png) [@Pagaleve\_JP](https://community.hubspot.com/u/Pagaleve_JP)\
**Post date:** [January 12, 2024, 11:27am UTC](https://community.hubspot.com/t/responder-comentario-de-postagens-e-inbox/97643/5 "2024-01-12T11:27:46Z")

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Combinado, Brenner! Obrigado!